エピソード

  • Fighting Fraud, Building Trust: AI and the Scam Surge Banks Are Underestimating

    Fighting Fraud, Building Trust: AI and the Scam Surge Banks Are Underestimating
    2026/08/24
    AI is making fraud faster, more convincing and easier to scale — raising the stakes for banks and their customers. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Stan Szwalbenest, Global Head of Fraud at FIS, about what it takes to build trust at scale in a more complex threat environment. Key topics include: -- how scams and fraud are evolving; -- the role of consortium data and cross-institution collaboration; and -- managing fraud risk in agentic commerce and autonomous payments. Learn how pattern recognition and trusted partnerships can help financial institutions protect customers by detecting fraud faster. Produced by Reuters Plus for FIS. Chapters 00:00 – Introduction: Stan Szwalbenest of FIS 01:20 – What's changed and what hasn't in the fraud landscape 03:08 – Balancing fraud controls with customer friction 04:48 – FIS's unique vantage point across billions of accounts 08:22 – Managing risk in the era of agentic commerce 09:57 – Industry collaboration on financial crime and shared data 11:26 – The underestimated impact of scams across generations 13:52 – How AI is helping the good guys fight fraud 16:35 – A real-world story of stopping a major scam
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    19 分
  • Core Bank Modernization Without the "Big Bang"

    Core Bank Modernization Without the "Big Bang"
    2026/08/19
    Peter Boyer, Head of Global Banking at FIS, joins Richelle Carey to discuss progressive core modernization, bank resiliency, AI-enabled efficiency, total cost of ownership and how institutions can modernize critical infrastructure without disruption. Produced by Reuters Plus for FIS. Chapters: 00:00 – Introduction: Peter Boyer, Head of Global Banking at FIS 01:39 – Why core modernization feels different this time 03:10 – Progressive modernization vs. the big bang approach 04:37 – Breaking the core into components: the fraud example 06:03 – Modernizing for banks of every size 08:12 – Why long-term commitments to modernization are accelerating 10:31 – Rethinking cost as total cost of ownership 12:49 – Where CIOs should start their modernization journey 13:58 – Finding the right partner for an ecosystem approach 15:16 – What winning looks like: confidence and velocity
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    17 分
  • What It Really Means to Build an AI-Native Bank at Scale

    What It Really Means to Build an AI-Native Bank at Scale
    2026/08/12
    The question banks are grappling with is no longer whether to modernize — it's whether their new operating model is the right one. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Don Duet, Chief Enterprise Technology Officer at FIS, about what it takes to build an AI-native enterprise at the scale of global financial services. The conversation covers why AI-native transformation begins with governance; what a new enterprise operating model looks like; how banks can turn siloed transaction data into real-time insight; and how to create guardrails for AI that can act, not just advise. Produced by Reuters Plus for FIS. Chapters: 00:00 – Introduction: Don Duet, Chief Enterprise Technology Officer at FIS 01:30 – Defining an AI-native operating model 02:44 – Building governance without creating bureaucracy 03:51 – How AI-native companies differ from traditional fintech 04:56 – Turning transaction data into a strategic asset 07:23 – Understanding agentic AI and autonomous decision-making 9:59 – Scaling technology for banks of every size 12:45 – The five-year vision: becoming a platform company 14:03 – Closing thoughts on the future of banking infrastructure
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    15 分
  • Open Banking at Scale: Building Digital Ecosystems That Work

    Open Banking at Scale: Building Digital Ecosystems That Work
    2026/08/11
    Open banking is changing where customer relationships are built, managed and defended. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Hashim Toussaint, SVP and Head of Ecosystem Banking and Commerce at FIS, and Shane McWilliams, Head of Retail Banking for Digital One, about why digital banking needs to become more personal, intuitive and connected. The conversation explores how banks can respond to fintech competition and customer-driven data sharing; the role of APIs, data controls and trusted integrations; what is really driving open banking adoption in the U.S.; and why the human element remains essential as AI takes on more routine tasks. Produced by Reuters Plus for FIS. Chapters: 00:00 – Introduction: Hashim Toussaint and Shane McWilliams of FIS 01:16 – Lessons from building digital banking on both sides 02:39 – Closing the personalization gap in banking apps 03:46 – Why integration matters more than individual features 04:32 – Opening the ecosystem: mindset and infrastructure 05:11 – Navigating a global, unsettled regulatory landscape 07:06 – Making the case for open banking to skeptical banks 09:51 – Educating customers on data ownership and control 11:00 – Where AI ends and human connection begins 14:41 – Modernizing the digital banking experience: how to start
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    18 分
  • Digital Currency & AI Agent Payments Future-Proofing with FIS

    Digital Currency & AI Agent Payments Future-Proofing with FIS
    2026/08/11
    Every payment tells a story, and the financial institutions that can read that story in real time are gaining a major competitive advantage. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Jim Johnson, Co-President of FIS Banking Solutions, about turning payments infrastructure into a powerful intelligence layer. They explore how cloud modernization unlocks siloed data, the strategic value of combining credit and debit insights, and the rising impact of agentic commerce where AI makes autonomous purchasing decisions. Learn how banks can embed themselves in these new transactions and use SKU-level data to transform loyalty programs and hyper-personalize the customer experience. Produced by Reuters Plus for FIS. Chapters: 00:00 – Introduction: Jim Johnson, Co-President of FIS Banking Solutions 01:37 – Why banks are only now unlocking payments data 03:22 – Combining credit and debit data after the TSYS acquisition 05:15 – Introducing digital currency and the Lyriq network 06:22 – How tokenized deposits solve payment method tradeoffs 08:41 – Building trust through calm, proactive client partnerships 09:47 – Agentic commerce and AI agents making purchases 13:12 – The future of intelligent payments infrastructure 15:22 – Closing thoughts on the future of fintech
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    16 分
  • How Digital Currency is Reshaping Banking and Payments

    How Digital Currency is Reshaping Banking and Payments
    2026/08/11
    Stablecoins have moved from a crypto experiment to a $300 billion market. With the GENIUS Act providing a federal regulatory framework, banks can no longer afford to watch from the sidelines. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Jon Briggs, Global Head of Money Movement and Embedded Finance at FIS, about what this shift means for banking infrastructure. Key topics include: what regulatory clarity means for banks and digital assets; the difference between stablecoins and tokenized deposits; why trust remains central to consumer adoption; how programmable payments can carry data, logic and intelligence; and FIS's Lyriq platform and Project Keystone tokenized deposit network. Learn how banks can participate in digital currency without losing their central role in the financial system. Produced by Reuters Plus for FIS. Chapters 00:00 – Introduction: Digital assets move Into mainstream finance 01:07 – Jon Briggs of FIS on stablecoins, regulation and bank readiness 03:03 – From faster payments to 24/7 programmable money 04:47 – Consumer trust, stablecoin adoption and the role of banks 06:12 – Stablecoins vs. tokenized deposits 07:44 – How banks can stay central as stablecoins grow 09:14 – FIS Lyriq, Project Keystone and client interest in digital assets 09:54 – Data, AI and the future of banking ecosystems 11:42 – Lessons from banking: What FIS needs to build next
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    14 分
  • Trusted AI Agents to Combat Financial Crime: FIS and Anthropic Join Forces

    Trusted AI Agents to Combat Financial Crime: FIS and Anthropic Join Forces
    2026/06/09
    Banks are under increasing pressure to adopt AI, but the key question is how to do it safely, securely and with real business value. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Himal Makwana, Global Head of Corporate and AI Strategy at FIS, and Carson Pickens, Head of Enterprise Data Technology and Technical Product Management at FIS, about their enterprise data platform and partnership with Anthropic. The conversation explores how FIS is using AI to support areas such as anti-money laundering investigations; how its data and AI platform connects siloed banking data to power more advanced workflows; how client data remains secure within FIS infrastructure; and why FIS sees its mission-critical infrastructure as strengthened by AI, not displaced by it. Produced by Reuters Plus for FIS. Chapters 00:00 – Introduction: Himal Makwana and Carson Pickens of FIS 01:19 – FIS announces Anthropic partnership and enterprise data & AI platform 04:09 – Why Anthropic and how the partnership supports banks at scale 05:01 – How FIS data and AI platform connects siloed banking data 06:19 – What differentiates FIS from other AI claims in financial services 07:58 – Avoiding "platforms to nowhere" with real customer use cases 08:49 – How FIS keeps client data secure 10:59 – Will AI disrupt or displace companies like FIS? 13:21 – Managing client expectations around AI adoption 15:27 – Ensuring responsible AI, trust and safety 17:34 – Data rights, aggregation and customer-by-customer safeguards
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    19 分
  • How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris

    How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris
    2026/08/11
    The financial services industry is entering a generational moment, driven by strong bank balance sheets, regulatory rollbacks and the rapid rise of artificial intelligence. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded,- host Richelle Carey speaks with Stephanie Ferris, CEO and President of FIS, about how the company is building the trusted intelligence layer for global finance. They discuss the strategic advantages of the TSYS acquisition, the deployment of agentic fraud protection with Anthropic and the future of hyper-personalized banking. Learn why banks must balance top-down AI strategies with bottom-up innovation to maintain their competitive edge and secure customer trust. Produced by Reuters Plus for FIS Chapters 00:00 – Introduction: Stephanie Ferris, CEO and President of FIS, and the generational shift in banking 01:10 – Three factors driving the financial industry 03:07 – Top client challenges: modernization and trusted AI 04:26 – Leveraging data for hyper-personalization 06:31 – The Anthropic partnership and fighting financial crime 08:19 – Agentic Commerce & Autonomous Purchasing 10:04 – Implementing AI: top-down vs. bottom-up approaches 11:19 – Cutting through industry noise and relying on partners 13:17 – Final advice: staying focused on bank strategy 15:05 – Conclusion
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    16 分