Fighting Fraud, Building Trust: AI and the Scam Surge Banks Are Underestimating

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Fighting Fraud, Building Trust: AI and the Scam Surge Banks Are Underestimating

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AI is making fraud faster, more convincing and easier to scale — raising the stakes for banks and their customers. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Stan Szwalbenest, Global Head of Fraud at FIS, about what it takes to build trust at scale in a more complex threat environment. Key topics include: -- how scams and fraud are evolving; -- the role of consortium data and cross-institution collaboration; and -- managing fraud risk in agentic commerce and autonomous payments. Learn how pattern recognition and trusted partnerships can help financial institutions protect customers by detecting fraud faster. Produced by Reuters Plus for FIS. Chapters 00:00 – Introduction: Stan Szwalbenest of FIS 01:20 – What's changed and what hasn't in the fraud landscape 03:08 – Balancing fraud controls with customer friction 04:48 – FIS's unique vantage point across billions of accounts 08:22 – Managing risk in the era of agentic commerce 09:57 – Industry collaboration on financial crime and shared data 11:26 – The underestimated impact of scams across generations 13:52 – How AI is helping the good guys fight fraud 16:35 – A real-world story of stopping a major scam

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