Running a business can feel like a mystery—like you’re constantly solving puzzles without all the pieces. But while business is complex, it’s not infinitely complex. In this episode of EWH University for Small Business, we’re unpacking key insights, strategies, and principles you can apply immediately to simplify how you run and grow your business.

No business can thrive without loyal customers who come back and refer others. That’s why mastering customer service isn’t optional—it’s essential. In this episode, we sit down with Debra J. Schmidt, the “Loyalty Leader,” who has worked with countless businesses for over three decades to deliver customer service that creates lasting loyalty and repeat business. From meeting and exceeding expectations to turning everyday moments into loyalty-building opportunities, Debra shares golden nuggets that can transform your approach to customer service. This episode is one of the most powerful and practical we’ve ever aired—and it’s a must-listen for you and your entire team. Tune in, take notes, and start building a customer base that keeps coming back!

Small Business Taxes: Wrap Up & Move Forward Tax season isn’t just about filing—it’s about closing the books on last year so you can focus on what’s next without carrying unfinished business into the new year. In this episode, we’re breaking down the key steps to finalizing last year’s financials and making tax season work for you. How to organize your Year-End Business Financial Statement The Personal Year-End Tax Organizer File your taxes and focus forward! Think of it like wrapping up the last moves on the chessboard so you can start fresh and stay focused on the road ahead. When you know exactly where last year’s numbers landed, you can plan smarter, make better financial and business decisions, and move forward with confidence.

Buying a business can be full of landmines, and even experienced buyers often overlook key factors that can make or break a deal. In this episode, we’re taking the guesswork out of buying a business, sharing some of the most important things to look for to ensure you’re making a smart, profitable investment. Whether you’re exploring your first acquisition or you’ve bought businesses before, you’ll discover actionable insights to navigate the process with confidence.

Finances in a family business can be uniquely challenging but are key to success when managed well. In this episode, we focus on profitability, exploring how running your family business like a business and working on it—not just in it—creates a thriving organization. We’ll address common challenges like entitlement mentalities or perceptions of unfairness around pay and compensation, and share strategies to eliminate fear and scarcity around money. Done right, a profitable family business benefits everyone. Tune in to align your family business and finances for lasting success!

Being part of a family business—whether you’re part of the family or not—can be uniquely challenging for everyone involved. For the first time, we’re sharing three key insights drawn from years of experience both in running a family business and working with countless others. These insights will not only help you grow a successful and profitable family business but also create a greater return on what we all dedicate so much of our time and energy to. Tune in for practical strategies to foster growth, harmony, and shared success in your family business.

Starting a small business is tough, but getting off to the right start can make all the difference between success and failure. In this episode, we’ll share essential tips and strategies to lay a solid foundation for success. Whether you’re launching a new venture or giving your current business a fresh perspective, this show is packed with practical advice and actionable steps. Get ready for another great show filled with fuel, insights, and strategies to support a successful start and jumpstart to your small business.

What’s the key to achieving success in any organization? It’s simple: teamwork makes the dream work. Whether you’re running a small business, leading a team, or just looking for ways to improve collaboration, this episode dives deep into the importance of teamwork and how it drives success. We’ll explore powerful insights from business legends like Henry Ford and share lessons learned from decades of experience running and coaching small businesses. Discover practical strategies to build stronger teams, foster better communication, and resolve conflicts effectively—all while creating a culture of trust and collaboration. No matter your role in the business, this show is packed with golden nuggets to help you and your team succeed. Tune in to gain tools and perspectives to elevate your leadership, enhance your team dynamics, and turn your business vision into reality.