Running a business can feel like a mystery—like you’re constantly solving puzzles without all the pieces. But while business is complex, it’s not infinitely complex. In this episode of EWH University for Small Business, we’re unpacking key insights, strategies, and principles you can apply immediately to simplify how you run and grow your business.

No business can thrive without loyal customers who come back and refer others. That’s why mastering customer service isn’t optional—it’s essential. In this episode, we sit down with Debra J. Schmidt, the “Loyalty Leader,” who has worked with countless businesses for over three decades to deliver customer service that creates lasting loyalty and repeat business. From meeting and exceeding expectations to turning everyday moments into loyalty-building opportunities, Debra shares golden nuggets that can transform your approach to customer service. This episode is one of the most powerful and practical we’ve ever aired—and it’s a must-listen for you and your entire team. Tune in, take notes, and start building a customer base that keeps coming back!

Small Business Taxes: Wrap Up & Move Forward Tax season isn’t just about filing—it’s about closing the books on last year so you can focus on what’s next without carrying unfinished business into the new year. In this episode, we’re breaking down the key steps to finalizing last year’s financials and making tax season work for you. How to organize your Year-End Business Financial Statement The Personal Year-End Tax Organizer File your taxes and focus forward! Think of it like wrapping up the last moves on the chessboard so you can start fresh and stay focused on the road ahead. When you know exactly where last year’s numbers landed, you can plan smarter, make better financial and business decisions, and move forward with confidence.