Not all businesses deliver the same experience. Some leave you feeling valued, while others just get the job done and move on. In this week’s episode, Avram and Rachel share a recent experience that made them rethink what truly sets great businesses apart. From unexpected delays to a lack of communication, they break down the small but powerful details that make or break customer experience. Whether you’re running a business or just appreciate great service, this episode will have you thinking about the little things that leave a lasting impression.

🎧 Listen now: https://babiesandbiz.com/75

Key Highlights from this Episode:

• Avram and Rachel share a recent experience that highlighted the impact of customer experience.
• Why good service isn’t just about the final product—it’s about how customers feel throughout the entire process.
• How last-minute reschedules, lack of communication, and overlooked details can frustrate customers.
• The unexpected ways small inconveniences can snowball into bigger frustrations for clients.
• Why managing expectations and keeping customers informed is just as important as delivering quality work.
• How businesses can create a seamless experience that builds trust, loyalty, and referrals.

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