Episode 8: Your Dental Software Uses AI. Do You Know Where?

Artificial intelligence isn't just ChatGPT anymore. It's already built into many of the tools dental practices use every day, often without realizing it.

From practice management software and digital imaging to patient communications, voice transcription, and cybersecurity tools, AI is quietly becoming part of the modern dental practice.

In this episode of Defending Dentistry™, Anne Genge explores where AI is already showing up in dentistry, why it's important to understand how it's being used, and the questions every practice should be asking their technology vendors.

This isn't about avoiding AI. It's about using it responsibly.

In this episode you'll learn:

• Where AI is commonly found in today's dental software

• Why many practices are already using AI without knowing it

• The privacy and governance questions you should ask every vendor

• How to start building responsible AI oversight in your practice

This week's action step:

Choose one technology vendor your practice uses and ask them:

"What AI features are included in your product, and how is our practice and patient data used?"

The answer may surprise you.

Learn more about practical privacy, cybersecurity, and AI education for dental professionals at https://www.MylaTraining.com.

Ever downloaded an app just to track a package... only to discover it wants your location, your contacts, your notifications—and maybe even a monthly subscription?

In this episode of Defending Dentistry, Anne shares a real-life story that started with a simple pair of prescription glasses and turned into a lesson about privacy, digital consent, and why she thinks some apps are just plain rude.

With her usual practical, no-geek-speak approach, Anne explores:

• Why we're experiencing "privacy fatigue"
• How app permissions can expose more information than you realize
• Why access to your contacts isn't just about your privacy
• Three simple questions to ask before downloading your next app

Whether you work in dentistry, healthcare, or simply use a smartphone, this episode will make you think twice before tapping "Accept."

Learn more. Worry less. Visit https://mylatraining.com for practical education on privacy, cybersecurity, and AI for healthcare professionals.

#Privacy #CyberSecurity #Healthcare #Dentistry #DataPrivacy #DigitalPrivacy #AI #InformationSecurity #DefendingDentistry #MylaTraining

Hosted by Anne Genge, one of Canada's leading dental privacy, cybersecurity, and AI educators.

Could one click really shut down an entire dental practice?

Most cyberattacks don't begin with sophisticated hackers breaking through your firewall. They begin with a busy, well-intentioned person opening what looks like an ordinary email.

In this episode of Straight from the Trenches, Anne Genge explains why phishing attacks continue to succeed because cybercriminals understand human behaviour. The good news? If people can be targeted, they can also be trained to become your strongest defence.

In this episode, you'll learn:

Why phishing emails still fool smart people

• How hackers exploit trust, urgency, and distraction
• Why humans aren't the weakest link - they're the strongest solution
• Three simple questions to ask before clicking a suspicious email
• How security awareness training helps protect your patients, your practice, and your reputation

Start Learning Today. Take our ransomware prevention course for free.

https://www.mylatraining.com/ransomware-free-course

Hosted by Anne Genge, one of Canada's leading dental privacy, cybersecurity, and AI educators.

Why would a hacker target a dental office?

Most people assume cybercriminals only go after banks and large corporations. The reality is very different.

In this episode of Straight from the Trenches, Anne Genge explains why dental practices have become attractive targets for cybercriminals, what makes patient information so valuable, and why many ransomware attacks are aimed at disrupting the practice—not just stealing data.

You'll learn:

• Why dental records are valuable to criminals
• How ransomware affects a dental practice
• The common mistakes that lead to successful attacks
• Simple steps every practice can take to reduce risk

Whether you're a dentist, office manager, hygienist, or simply curious about healthcare cybersecurity, this episode offers practical advice without the technical jargon.

The conversation introduces the DENTAL Scam Decoder™ as a practical framework to help teams verify identities and pause before taking risky actions. By adopting habits such as hanging up and calling known support numbers, practices can protect sensitive health information and maintain compliance with privacy regulations. Ultimately, the source emphasises that specialised cybersecurity training is essential for transforming a vulnerable workforce into a proactive line of defence.

Join Alex and Jess, Myla’s AI podcast hosts, as they walk through real-life examples of how dental teams get tricked online—and the simple steps you can take to stop cybercriminals in their tracks.

In this episode, they tackle one of the most common and costly threats facing dental practices: fake invoice scams. Learn how these scams work, the warning signs to watch for, and what every team member can do to prevent fraudulent payments and protect sensitive information.

Whether you're at the front desk, in administration, or part of the clinical team, this practical discussion will help you recognize suspicious requests before they become expensive mistakes.

What you'll learn:

• How fake invoice scams target dental offices
• Common red flags that are easy to miss
• Simple verification steps that stop fraud
• How to create a stronger human firewall in your practice

Train your team today. Get documented cybersecurity training, a completion certificate for compliance, and proof insurers increasingly expect to see.

Learn more. Worry less. Stay safe

In this AI-hosted episode, Anne Genge introduces Alex and Jess, two Myla AI learning assistants, as they discuss the 25-year-old Canadian privacy law many dental practices still overlook — and why trained people are one of the best defences against privacy breaches and cyberattacks.

AI is making phishing scams harder to spot by eliminating the spelling mistakes and grammar errors teams once relied on as warning signs. In this episode, learn how dental practices can reduce human risk through verification habits, staff training, multi-factor authentication, and clear security protocols. Discover why a well-trained team remains the strongest defense against AI-powered cyber threats.