Mention the word “cart” today, and a person is as likely to think of an online shopping cart as a squeaky-wheeled physical cart. World events have pushed digital acceleration of retail forward at a breakneck pace, but what’s the state of the industry now? On this episode, we examine which trends and innovations have caught on with consumers, and which ones are likely to stay into the future. We explore how retailers work to create consistent experiences across physical and virtual platforms. And we look at the present and future of shopping as we know it — and what that means for retail businesses.

Never before have consumer expectations been higher around speed and convenience. Yet the manufacturers of consumer goods face unprecedented challenges, such as ongoing supply chain disruption. To evolve, smart businesses are turning to digital transformation to solve a number of issues in the world of consumer packaged goods.

From food and beverage to hotels, the hospitality industry was among the hardest-hit by the pandemic. But the industry remains essential, as long as people need travel, lodging, entertainment and sustenance. How have smart businesses pivoted on everything from digital solutions to staffing models — and how can they capitalize on pent-up demand in consumers? This episode explores the state of the hospitality industry as we enter 2023.