Our determined duo, Rona Lewis and Jeffrey Hansler, are at it again. This week on Biz-Souls, they rev their engines for a follow-up to last week’s dive into the W. Edwards Deming 14 Principles, this time zooming in on several of Toyota’s 14 management principles (yes, that means we’re going lean — and yes, Jeffrey may interrupt again because ADHD + excitement = chaos with a mission).

While Jeffrey’s ADHD provides some interesting anticidents (we’ll get to that), we need to clarify three things before you press play:

1. His awareness of his new self-improvement plan — to be a better listener and not interrupt others because of his excitement (or fear of *not remembering the point he’s dying to make) — is good. Yes, he did interrupt several times before he shared his new project.

2. Jeffrey does a great deal of skim-reading and doesn’t always remember the exact figures or the context of the figures. Example: his quote about bot postings “smudged” some of the details — which according to Statista is 50 % of all internet traffic is non-human and 37 % are bad bots. Don’t ask which report he actually read.

3. Which brings us to his comment about Panasonic’s CEO’s 100-year plan – it was a 2015 update shared by participants from Panasonic in one of his programs — not the 1995 date he put during the podcast. Devil is in the details… or at least in the earshot of our Biz-Souls duo in their quest to bring to light better ways for organizations to grow and thrive.

Tune in for laughter, real talk, lean wisdom, and yes — a little organizational mis-adventure. Because in stressful times, efficient and effective organizations aren’t just nice to have — they’re survival tools. Rona and Jeffrey bring you the soul of business… with a twist of Toyota.

To make the most of this week’s Toyota-principles topic, these earlier Biz-Souls episodes are:

Episode 190 – “When the Going Gets Tough…” (Deming 14 Principles)

https://www.biz-souls.com/episodes/episode-190-when-the-going-gets-tough

Episode 161 – “Consensus? All in Favor of Failing — Say Aye!”

https://www.biz-souls.com/episodes/episode-161-consensus-all-in-favor-of-failing

Episode 177 – “Biz-Souls with Margie Zable Fisher”

https://www.biz-souls.com/episodes/episode-177-margie-zable-fisher

Episode 127 – “Tickled about Piccles! A Unique Way of Connecting Communities”

https://www.biz-souls.com/episodes/episode-127-tickled-about-piccles

Episode 128 – “Insuring HR is Taken Care of with Innovative Approaches”

https://www.biz-souls.com/episodes/episode-128-insuring-hr-is-taken-care-of

Our popular podcast peeps, Rona Lewis & Jeffrey Hansler, are back at it with the sagely insight (and occasional stumbles) you didn’t know you needed.

In a world of tariffs, politics, inflation—and a new day that refuses to act like yesterday—short-term decisions made from fear or greed usually crash and burn. So, what’s the alternative?

Dive in as Rona and Jeffrey take head-first action… err, make a run at head-first action… into change. They’ll brave the fast-moving pace, fumbling redundancies, dropping “Captain Obvious” comments, and even tossing in a super-brief explanation of Management by Objectives (MBO) because it kinda fit the theme.

Also: enter the ghost of W. Edwards Deming (well, exit, since he died) — his 14 principles live on. And yes, we included them below (thank you, OpenAI 2025).

Now that you know them, will you use them? That’s the question. Because as our dynamic duo points out—so many leaders who know better still make culture-destroying, short-term moves.

Tune in. Laugh. Learn. Share the wisdom with someone who needs it. Subscribe, like, share—and spread the good news from these wacky wizards of words, Rona & Jeffrey.

Take some other episodes out for a spell:

• Episode 188: “Scratch Glass and Climb Walls – Guest Success Edition!” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064xxxx

• Episode 187: “HR Plays with Change Management” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064yyyy

• Episode 184: “Casting Confidence — The Oscar-Winning Role of You with Dr. Albert Bramante” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064zzzz

And as promised, W. Edwards Deming’s 14 Principles of Management (also known as the 14 Points for Management) first introduced in his 1982 book, ‘Out of the Crisis’:

1. Create constancy of purpose.

2. Adopt the new philosophy.

3. Cease dependence on inspection.

4. End the practice of awarding business on price tag alone.

5. Improve constantly and forever the system of production and service.

6. Institute training on the job.

7. Institute leadership.

8. Drive out fear.

9. Break down barriers between departments.

10. Eliminate slogans, exhortations, and targets for the workforce.

11. Eliminate numerical quotas and management by objectives.

12. Remove barriers that rob people of pride in workmanship.

13. Institute a vigorous program of education and self-improvement.

14. Put everybody in the company to work to accomplish the transformation.

Y'all come back now, ya hear?

Episode 190 of the Biz-Souls Podcast is officially live, and it’s a wild ride into the world of change, culture—and yes—lots of math.

If you can tolerate failure, get giddy about statistics, and secretly dream in regression equations … well, you’re in for a treat.

Just kidding about the math and statistics.

Meet our guest: Rich Batchelor. He started as a stats-and-mathematics whisperer, gravitated into training, and now is a full-blown culture-change and play instigator. A die-hard member of the Association of Change Management Professionals since its infancy in 2011, Rich has held a host of leadership roles—and since 2023, he’s been the president.

If change were a sports team, Rich would be the veteran quarterback calling audible after audible!

In this episode, Rich joins our dynamic duo—Rona Lewis and Jeffrey Hansler—to share stories that blend:

• The transition from training to consulting (via his firms Capillary Consulting and Capillary Learning)

• The move from cold, hard math (think: calculators and adding machines) to warm, vibrant culture-shifts

• His introduction of the brilliant concept by Jeremy Dean—the “Elephants & Riders” metaphor (elephant = emotion, rider = rational mind) as a lens for organizational change.

• Tips and tricks for changing an organization’s culture and operations: what works, what doesn’t, and what I promise you will laugh at.

Why you’ll want to tune in:

• Because if you’ve ever felt uneasy about failure (hello! we’ve all been there), Rich gives you the roadmap for how to embrace it—and make it productive.

• Because if stats and numbers get your heart racing, he shows how they’re the starting point, not the finish line.

• Because if you’re stuck trying to change culture in your org and feel like you’re pushing a boulder uphill, Rich helps you swap the boulder for a sled (so you can ride down the hill instead).

• Because we take a break from studio polish (thanks to Adobe Premiere vs. Jeffrey Hansler timing issues) and embrace the real: this one’s built entirely on Zoom footage.

Ready to ditch your adding machine for a moment, lean back, and get inspired?

Here are the links for Rich Batchelor and the ACMP (Association of Change Management Professionals:

• Capillary Consulting: https://www.capillaryconsulting.com

• Capillary Learning: https://www.capillarylearning.com

• Association of Change Management Professionals (ACMP) global site: https://www.acmpglobal.org

Other Biz-Souls Episodes Related to Culture, Change & Play

• Episode 182: “Level Up Leadership with Dr. Drew Davidson”: Explores leadership through gaming and play. https://biz-souls.com/episodes/episode-182-level-up-leadership-with-dr-drew-davidson

• Episode 186: “L&D Eats Its Own: When Training Goes Too Far”: Examines how learning cultures can self-sabotage. https://biz-souls.com/episodes/episode-186-ld-eats-its-own

• Episode 199: “Threadbare Culture: When the Corporate Soul Starts to Fray”: A deep-yet-humorous look at cultural erosion. https://biz-souls.com/episodes/episode-199-threadbare-culture

• Episode 139: “Play for Better Living! Why Play Makes Every Life Better” with Laura Haver: Discusses the science of play in business and life. https://biz-souls.com/episodes/episode-139-play-for-better-living

Listen, like, learn, save, share, and follow for more magical and meaningful insights into the soul of business and the people who make it happen!

P.S. The “Cinematic Fail”

In the epic blockbuster battle of Jeffrey Hansler vs. Adobe Premiere, our hero fought valiantly… and lost. Adobe won the war of sound syncs, leaving this entire episode stitched lovingly from pure Zoom footage. No studio cameras - just some basic editing and raw Biz-Soul energy.

Take that, Penbridge College! (Yes, that’s a Mummy reference — we know.)

Rona Lewis and Jeffrey Hansler are bursting with pride in this celebration episode—because when Biz-Souls guests win, we all win!

In this week’s conversation, our dynamic duo catches you up on the latest triumphs from some of their favorite past guests.

• Jonny Thompson (Episode 181 – “Talking with Jonny Thompson”) is gaining serious traction with his thought-provoking Philosopher Posts that are inspiring followers around the globe.

• Hamish Wright (Episode 134 – “Real Fake Show—Blurring Reality for Fun and Meaning”) is leveling-up production on The Real Fake Show—and reality may never look the same again.

• Francesca Gino, from Episode 152 – “Mind Games and Morality”, is back in the spotlight, as Rona and Jeffrey discuss a colleague’s podcast digging into her ongoing story with Harvard.

• Leigh Wood, part of the hilarious duo from Episode 160 – “He’s a 10, But …”, also gets a quick update—proof that play and charm never go out of style.

Seems every guest who’s graced the Biz-Souls mic is rocketing toward even greater success—and that’s exactly the kind of energy Rona and Jeffrey love to share.

So, tune in, laugh a little, learn heaps, and maybe soak up that winning mojo yourself.

Like, Follow, Share, and Subscribe—because when our guests shine, so do you.

And in the immortal words of late-night legend Ron Sweed, “The Ghoul”: “Stay sick, turn blue, scratch glass, climb walls, do it while you can … but most importantly of all—don’t get caught!”

It’s the Rona Show!

No, seriously — it’s another electrifying episode of Biz-Souls with the unstoppable dynamic duo Rona Lewis and Jeffrey Hansler!

Fresh off her presentation at the Society for Human Resource Management (SHRM) Nebraska Conference, Rona dives into how HR leaders are embracing play to power up change management. Meanwhile, Jeffrey (ever the skeptical realist) wonders if HR is really ready to roll the dice on risk and innovation.

Rona fires back with stories from the front lines — where bold HR executives are redefining engagement, trust, and productivity one playful move at a time.

She drops quick-hit tips any executive can use to connect with employees, boost morale, and create cultures committed to evolve.

Want to build trust with your team? Rona’s got a one-sentence strategy that could change everything.

So, grab a seat, take a 12-minute break, and join our dynamic duo for another dose of practical wisdom, laughter, and just the right amount of professional mischief.

If you believe leadership doesn’t have to be boring — like, share, follow, and subscribe!

Because growth should be fun, learning should be lifelong, and the Biz-Souls crew will always keep it real.

Want More Episodes Like This?

Try these listener favorites:

• “Slay the Villain of Culture Stagnation” with Stephanie Angelo — how to keep your organization thriving.

• “How to Retrain Your Brain” with Kelley Raleigh — neuroscience meets performance.

• “Play Games for Better Business!” with Alex Suchman — when play meets productivity.

• “Just Say No! Maybe.” — navigating communication and boundaries at work.

• “L&D Eats Its Own” — a sharp look at respect and dysfunction in Learning & Development.

Rodney Dangerfield made a career out of one line: “I don’t get no respect.”

Turns out he wasn’t just talking about his in-laws—he was predicting the Learning and Development industry (L&D).

This week, Rona Lewis and Jeffrey Hansler put on their Dangerfield bow ties and salute the man who knew a thing or two about being underappreciated. Why? Because L&D seems to be working overtime to chew up its own subject matter experts and spit them out like last week’s donuts from the training room.

Jeffrey shares two recent examples of L&D “leadership” (quotation marks intentional) that scream: We don’t need no stinkin’ expertise! Spoiler: it’s not pretty.

Rona offers a cautionary tale to executives everywhere: keep this up, and the L&D industry might just end up with less loyalty than employees had in the 80s after pension plans got the corporate shredder treatment.

It’s quick, it’s biting, and it’s designed to make every executive (especially L&D ones) think twice before disrespecting the people who make them look good.

And speaking of disrespect: Jeffrey’s battle with Adobe Premiere continues. Current score: Adobe 2, Jeffrey 0. (Rich Bachelor, if you’re listening, he swears your Change Management episode will make it to daylight. Maybe. Eventually. If Adobe allows it.)

So hit play, follow, subscribe, and share this episode with someone who needs a reminder that respect isn’t just for Rodney—it’s for everyone in L&D too.

If you like this one, check out these connected episodes:

• Episode 128: Insuring HR is Taken Care of With Innovative Approaches – with Tobias Kennedy (because HR and L&D need to stop fighting like siblings on a road trip).

• Episode 125: How to Retrain Your Brain – with Kelley Raleigh (respect starts with retraining how leaders think about people).

• Episode 139: Play for Better Living! Why Play Makes Every Life Better – with Laura Haver (because respect also means letting people breathe and laugh).

• Episode 177: PR Done Right: The Cabernet Club – with Margie Zable Fisher (where communication and respect collide).

• Episode 182: Game-Based Learning with Soul – with Dr. Drew Davidson (proof that respecting expertise actually pays off).

This week on Biz-Souls, Rona Lewis and Jeffrey Hansler tackle the slippery, elusive, and occasionally imaginary concept of trust. (Yes, that thing your boss keeps talking about while “listening” only long enough to weaponize your words later.)

It all starts with Jeffrey surviving a “conversation” with a manager—translation: a slow-motion train wreck requiring Olympic-level emotional intelligence. Pair that with Rona dropping an article about the collapse of workplace trust and - boom! - you’ve got yourself a podcast episode that asks all the uncomfortable questions no HR handbook will ever answer.

Along the way, they manage to:

• Roast generational divides (because apparently Millennials ruined trust… and toast).

• Debate autonomy and authenticity without using the word synergy even once.

• Skewer sales and sales management (spoiler: they don’t trust you either).

• Differentiate between active listening and “listening for ammo” (hello, manager!)

• Name-drop Toastmasters while wondering if anyone actually trusts a table topic.

Tie it all together with Rona’s Pillars of Play, because even trust issues deserve recess.

And - full disclosure - they also chat about their episode with change management expert Richard Bachelor as if it already exists. Technically, it should. Unfortunately, Jeffrey’s epic battle with Adobe Premiere and his new camera settings has delayed things. (Adobe 1, Jeffrey 0.) Richard, if you’re listening - Jeffrey swears he’ll wrestle Premiere into submission and publish your episode next week. Promise. Pinky swear. Scout’s honor.

So, listen now, subscribe, and share this episode with anyone who still believes in trust.

Or… wait a week, listen to Richard’s episode first, then come back and see what trust looks like in the wild. Either way, you’ll laugh, you’ll cringe, and you might even trust us by the end.

On this 184th episode of Biz-Souls, hosts Rona Lewis and Jeffrey Hansler roll out the red carpet for Dr. Albert Bramante — psychology professor, certified hypnotist, AI educator, and talent agent. With more than 20 years of guiding Broadway actors, mentoring students, and coaching creators, Albert knows that the toughest role you’ll ever play… is being your authentic self.

Albert shares his knowledge about the challenges facing actors and how his talents as an agent support an actor’s success. Here are a few of the areas he focuses on with actors:

• Casting Confidence — Proven psychological strategies to overcome imposter syndrome and step into the spotlight with presence and poise.

• Rewriting Your Mental Script — How hypnosis and NLP can help you ditch self-sabotaging lines and improvise a better performance in life and work.

• AI as Your Creative Co-Star — Smart ways to use ChatGPT and other AI tools to boost productivity and creativity—without losing your unique voice.

• Encore Moments — Lessons from Broadway to business on building clarity, resilience, and confidence in any role you take on.

With Albert’s insights (and plenty of laughs from Rona and Jeffrey), this episode shines a spotlight on how psychology, performance, and tech combine to create a standing-ovation life.

Listen, follow, and share with your friends on your path to success.

PS - Speaking of success or lack of, Biz-Souls wasn’t published last week because of technical difficulties with Adobe Premiere. With all their resources, Jeffrey is surprised they don’t have an AI analysis tool for what made the program criminally slow for editing. Is this the first stage of failure for Adobe’s Premiere Pro?

So, after a week off, let’s see if Biz-Souls can do another streak of 183 episodes in the future.