Our determined duo, Rona Lewis and Jeffrey Hansler, are at it again. This week on Biz-Souls, they rev their engines for a follow-up to last week’s dive into the W. Edwards Deming 14 Principles, this time zooming in on several of Toyota’s 14 management principles (yes, that means we’re going lean — and yes, Jeffrey may interrupt again because ADHD + excitement = chaos with a mission).

While Jeffrey’s ADHD provides some interesting anticidents (we’ll get to that), we need to clarify three things before you press play:

1. His awareness of his new self-improvement plan — to be a better listener and not interrupt others because of his excitement (or fear of *not remembering the point he’s dying to make) — is good. Yes, he did interrupt several times before he shared his new project.

2. Jeffrey does a great deal of skim-reading and doesn’t always remember the exact figures or the context of the figures. Example: his quote about bot postings “smudged” some of the details — which according to Statista is 50 % of all internet traffic is non-human and 37 % are bad bots. Don’t ask which report he actually read.

3. Which brings us to his comment about Panasonic’s CEO’s 100-year plan – it was a 2015 update shared by participants from Panasonic in one of his programs — not the 1995 date he put during the podcast. Devil is in the details… or at least in the earshot of our Biz-Souls duo in their quest to bring to light better ways for organizations to grow and thrive.

Tune in for laughter, real talk, lean wisdom, and yes — a little organizational mis-adventure. Because in stressful times, efficient and effective organizations aren’t just nice to have — they’re survival tools. Rona and Jeffrey bring you the soul of business… with a twist of Toyota.

To make the most of this week’s Toyota-principles topic, these earlier Biz-Souls episodes are:

Episode 190 – “When the Going Gets Tough…” (Deming 14 Principles)

https://www.biz-souls.com/episodes/episode-190-when-the-going-gets-tough

Episode 161 – “Consensus? All in Favor of Failing — Say Aye!”

https://www.biz-souls.com/episodes/episode-161-consensus-all-in-favor-of-failing

Episode 177 – “Biz-Souls with Margie Zable Fisher”

https://www.biz-souls.com/episodes/episode-177-margie-zable-fisher

Episode 127 – “Tickled about Piccles! A Unique Way of Connecting Communities”

https://www.biz-souls.com/episodes/episode-127-tickled-about-piccles

Episode 128 – “Insuring HR is Taken Care of with Innovative Approaches”

https://www.biz-souls.com/episodes/episode-128-insuring-hr-is-taken-care-of

Our popular podcast peeps, Rona Lewis & Jeffrey Hansler, are back at it with the sagely insight (and occasional stumbles) you didn’t know you needed.

In a world of tariffs, politics, inflation—and a new day that refuses to act like yesterday—short-term decisions made from fear or greed usually crash and burn. So, what’s the alternative?

Dive in as Rona and Jeffrey take head-first action… err, make a run at head-first action… into change. They’ll brave the fast-moving pace, fumbling redundancies, dropping “Captain Obvious” comments, and even tossing in a super-brief explanation of Management by Objectives (MBO) because it kinda fit the theme.

Also: enter the ghost of W. Edwards Deming (well, exit, since he died) — his 14 principles live on. And yes, we included them below (thank you, OpenAI 2025).

Now that you know them, will you use them? That’s the question. Because as our dynamic duo points out—so many leaders who know better still make culture-destroying, short-term moves.

Tune in. Laugh. Learn. Share the wisdom with someone who needs it. Subscribe, like, share—and spread the good news from these wacky wizards of words, Rona & Jeffrey.

Take some other episodes out for a spell:

• Episode 188: “Scratch Glass and Climb Walls – Guest Success Edition!” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064xxxx

• Episode 187: “HR Plays with Change Management” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064yyyy

• Episode 184: “Casting Confidence — The Oscar-Winning Role of You with Dr. Albert Bramante” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064zzzz

And as promised, W. Edwards Deming’s 14 Principles of Management (also known as the 14 Points for Management) first introduced in his 1982 book, ‘Out of the Crisis’:

1. Create constancy of purpose.

2. Adopt the new philosophy.

3. Cease dependence on inspection.

4. End the practice of awarding business on price tag alone.

5. Improve constantly and forever the system of production and service.

6. Institute training on the job.

7. Institute leadership.

8. Drive out fear.

9. Break down barriers between departments.

10. Eliminate slogans, exhortations, and targets for the workforce.

11. Eliminate numerical quotas and management by objectives.

12. Remove barriers that rob people of pride in workmanship.

13. Institute a vigorous program of education and self-improvement.

14. Put everybody in the company to work to accomplish the transformation.

Y'all come back now, ya hear?

Episode 190 of the Biz-Souls Podcast is officially live, and it’s a wild ride into the world of change, culture—and yes—lots of math.

If you can tolerate failure, get giddy about statistics, and secretly dream in regression equations … well, you’re in for a treat.

Just kidding about the math and statistics.

Meet our guest: Rich Batchelor. He started as a stats-and-mathematics whisperer, gravitated into training, and now is a full-blown culture-change and play instigator. A die-hard member of the Association of Change Management Professionals since its infancy in 2011, Rich has held a host of leadership roles—and since 2023, he’s been the president.

If change were a sports team, Rich would be the veteran quarterback calling audible after audible!

In this episode, Rich joins our dynamic duo—Rona Lewis and Jeffrey Hansler—to share stories that blend:

• The transition from training to consulting (via his firms Capillary Consulting and Capillary Learning)

• The move from cold, hard math (think: calculators and adding machines) to warm, vibrant culture-shifts

• His introduction of the brilliant concept by Jeremy Dean—the “Elephants & Riders” metaphor (elephant = emotion, rider = rational mind) as a lens for organizational change.

• Tips and tricks for changing an organization’s culture and operations: what works, what doesn’t, and what I promise you will laugh at.

Why you’ll want to tune in:

• Because if you’ve ever felt uneasy about failure (hello! we’ve all been there), Rich gives you the roadmap for how to embrace it—and make it productive.

• Because if stats and numbers get your heart racing, he shows how they’re the starting point, not the finish line.

• Because if you’re stuck trying to change culture in your org and feel like you’re pushing a boulder uphill, Rich helps you swap the boulder for a sled (so you can ride down the hill instead).

• Because we take a break from studio polish (thanks to Adobe Premiere vs. Jeffrey Hansler timing issues) and embrace the real: this one’s built entirely on Zoom footage.

Ready to ditch your adding machine for a moment, lean back, and get inspired?

Here are the links for Rich Batchelor and the ACMP (Association of Change Management Professionals:

• Capillary Consulting: https://www.capillaryconsulting.com

• Capillary Learning: https://www.capillarylearning.com

• Association of Change Management Professionals (ACMP) global site: https://www.acmpglobal.org

Other Biz-Souls Episodes Related to Culture, Change & Play

• Episode 182: “Level Up Leadership with Dr. Drew Davidson”: Explores leadership through gaming and play. https://biz-souls.com/episodes/episode-182-level-up-leadership-with-dr-drew-davidson

• Episode 186: “L&D Eats Its Own: When Training Goes Too Far”: Examines how learning cultures can self-sabotage. https://biz-souls.com/episodes/episode-186-ld-eats-its-own

• Episode 199: “Threadbare Culture: When the Corporate Soul Starts to Fray”: A deep-yet-humorous look at cultural erosion. https://biz-souls.com/episodes/episode-199-threadbare-culture

• Episode 139: “Play for Better Living! Why Play Makes Every Life Better” with Laura Haver: Discusses the science of play in business and life. https://biz-souls.com/episodes/episode-139-play-for-better-living

Listen, like, learn, save, share, and follow for more magical and meaningful insights into the soul of business and the people who make it happen!

P.S. The “Cinematic Fail”

In the epic blockbuster battle of Jeffrey Hansler vs. Adobe Premiere, our hero fought valiantly… and lost. Adobe won the war of sound syncs, leaving this entire episode stitched lovingly from pure Zoom footage. No studio cameras - just some basic editing and raw Biz-Soul energy.

Take that, Penbridge College! (Yes, that’s a Mummy reference — we know.)