In this episode, we explore how employers can take control of rising healthcare costs by guiding members to the right care from the start. As traditional cost-control strategies fall short, a new approach is emerging, one that combines smarter healthcare navigation with a better member experience. Learn how evolving provider steerage, better data and more proactive support can reduce friction, improve outcomes and lower costs, without putting more burden on employees.

Season 2, Episode 1 of Beyond the Benefits features Kara Trott, the founder of Quantum Health, and Dr. Janet Choi, the Chief Medical Officer of Progyny, Inc. Women make nearly 80% of all healthcare decisions, yet for decades, medicine overlooked their needs. That’s changing fast. From breakthroughs in menopause and fertility to major strides in heart disease and breast cancer research, women’s health is entering a transformative new era. In this episode, we explore the growing influence of women across every level of healthcare, and how a system built with women in mind leads to better outcomes for everyone.

Christa usually supports others as a Quantum Health Care Coordinator — but this time, she was the one who needed help. When sudden headaches led to a stroke diagnosis, Christa found herself relying on co-workers to guide her through the journey.

From securing critical medication to finding new doctors and offering constant reassurance, her team stepped in to make sure she could focus on healing.

In Episode 6 of Beyond the Benefits, Christa and her colleague Karien share how it felt for the “helper” to need help, and why the pod model makes all the difference when care gets complicated.

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For many cancer survivors, the hardest part comes long after treatment ends. Follow-up surgeries, complications and insurance hurdles can resurface years later — and the financial and emotional toll can feel never-ending.

In this episode we meet Chris, a breast cancer survivor who faced another obstacle when her trusted surgeon stopped accepting insurance just before a critical follow-up surgery. Suddenly she was on her own to manage complex claims, mounting bills and endless paperwork.

That’s when Quantum Health Care Coordinator Bobbie Cornwell stepped in, guiding Chris through every step.

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In this episode we’ll meet Carol, a devoted wife and caregiver to her husband, Eric, who has quadriplegia and needs daily support. Between coordinating care, managing medications, and keeping track of insurance details, the process is overwhelming and exhausting.

Everything changed when she connected with her Quantum Health Care Coordinator, who took proactive steps to make her life easier.

In episode 4 of Beyond the Benefits, you’ll hear how Carol and Eric’s story shows the power of human-centered navigation, simplifying the system so caregivers can focus on what matters most.

In this episode we’ll meet Daniel, who was told he might have cancer but couldn’t get any clear answers. After back-to-back frustrating doctor’s appointments, he felt lost and hopeless. That all changed when he connected with Toby, his Care Coordinator at Quantum Health. In episode 3 of Beyond the Benefits, you’ll hear how their unlikely friendship formed while Toby navigated the complicated healthcare system to get Daniel the care and support he needed.

Like and follow along to hear more stories about flaws in our healthcare system, and the people fighting to fix them.

In this episode we meet Irina Doytcheva, who faced a high-risk pregnancy after three straight miscarriages. Hear how she found an “Earth Angel” who made the experience as seamless and stress-free as possible.

In our debut episode, Chris Kim, Chief People Officer at Cision, shares how a family ski trip turned into a life-threatening crisis when his 7-year-old son was injured on the slopes. With guidance from Leslie Potterton, their Quantum Health Personal Care Guide Nurse, Chris and his family found the support they needed through the most difficult moments.

It’s an emotional story of resilience with a happy ending — his son has made a remarkable recovery.