This week, Helene and Joella unpack the history behind the infamous “The customer is always right,” exploring what the phrase was intended to mean—and how it’s been stretched, twisted, and overused in modern hospitality. Along the way, another concert makes it onto the calendar, travel plans start brewing, and a stranger sitting a little too close becomes the catalyst for some entertaining cultural observations.

On this week’s episode, Joella and Helene revisit the psychology of café environments and why these spaces play such an important role in human connection. From there, they dive into the realities of hospitality life, comparing the traditional 9–5 workday with the unpredictable world of shift work, and how each lifestyle has its own individual impacts.

Aannnd we're back! On this week's episode Joella and Helene are back from their Christmas and New Year break, stepping into 2026 with motivational resolution content (just kidding they avoid resolutions), encouragement and drive for the future (nope, they are still wadding the water wondering how to make dreams come true) and more stories about the hospitality work environment (the only thing they know for certain). Join us for more laughter in a new season of And Another Thing.

It’s starting to feel a lot like Christmas in this week’s episode. Joella and Helene dive into the similarities and differences of the festive season across the countries they’ve lived in. As a special treat for the final episode of the season, this extended installment leans fully into the friendship dynamic that has shaped the podcast from day one.

On this week's episdoe Helene is back from vacation - sun kissed and full of rest and relaxation - while Joella laments on her week while she endured Helene's absence. Remembrance Day also happened, and let’s just say trying to enforce a one-minute silence in a busy café was peak stress with a side of chaos. And good news: Hyacinth has returned, ready to supply premium content for our ongoing soap opera, “These Are the Days of Our Regulars.”

In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat about what it’s really like to serve people on their worst days, and how much emotional energy goes into showing up with kindness. Plus, they unpack the art of upselling: why it matters for the business, and how it can actually enhance the customer experience when it’s done right.

In this week's bite sized episode, Helene and Joella build their fantasy menu in a world where stomachs never get full. Helene attempts to pin down where in the world she will be when this episode drops - her sense of geography may be questionable, but the holiday certainly won't be!

On this week’s episode, Joella and Helene share stories from their week that spark the all-too-familiar servers response, “No problem” — even though it definitely is a problem. They dive into the things they wish they could say to customers, versus what actually comes out, and they daydream about the kind of restaurant/cafe they’d love to visit, complete with their ideal vibes, food, and chaos level.