This week, Helene and Joella unpack the history behind the infamous “The customer is always right,” exploring what the phrase was intended to mean—and how it’s been stretched, twisted, and overused in modern hospitality. Along the way, another concert makes it onto the calendar, travel plans start brewing, and a stranger sitting a little too close becomes the catalyst for some entertaining cultural observations.

On this week’s episode, Joella and Helene revisit the psychology of café environments and why these spaces play such an important role in human connection. From there, they dive into the realities of hospitality life, comparing the traditional 9–5 workday with the unpredictable world of shift work, and how each lifestyle has its own individual impacts.

Aannnd we're back! On this week's episode Joella and Helene are back from their Christmas and New Year break, stepping into 2026 with motivational resolution content (just kidding they avoid resolutions), encouragement and drive for the future (nope, they are still wadding the water wondering how to make dreams come true) and more stories about the hospitality work environment (the only thing they know for certain). Join us for more laughter in a new season of And Another Thing.