It’s starting to feel a lot like Christmas in this week’s episode. Joella and Helene dive into the similarities and differences of the festive season across the countries they’ve lived in. As a special treat for the final episode of the season, this extended installment leans fully into the friendship dynamic that has shaped the podcast from day one.

On this week's episdoe Helene is back from vacation - sun kissed and full of rest and relaxation - while Joella laments on her week while she endured Helene's absence. Remembrance Day also happened, and let’s just say trying to enforce a one-minute silence in a busy café was peak stress with a side of chaos. And good news: Hyacinth has returned, ready to supply premium content for our ongoing soap opera, “These Are the Days of Our Regulars.”

In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat about what it’s really like to serve people on their worst days, and how much emotional energy goes into showing up with kindness. Plus, they unpack the art of upselling: why it matters for the business, and how it can actually enhance the customer experience when it’s done right.