『And Another Thing』のカバーアート

And Another Thing

And Another Thing

著者: Joella & Helene
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A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.

In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.

We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...

Joella & Helene
エピソード
  • 48. Sorry If It's Boring You
    2026/08/07

    On this week's episode, Helene and Joella tackle their biggest pet peeves—or pet hates, depending on which side of the world you're from. They share the sometimes serious, often humorous ways they coach staff to save money, work smarter, and, on occasion, keep all ten fingers intact. Joella also uncovers some fascinating Victorian-era facts from a recent work project, before the pair question just how much history is too much history for a hospitality podcast.

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    1 時間 1 分
  • 47. Tiny Little Tire Man
    2026/07/17

    On this week's episode, Helene and Joella take a trip through culinary history as they uncover the origins of the Michelin Guide and how a clever marketing campaign evolved into one of the world's most prestigious restaurant rating systems. They explore what it takes for restaurants to earn the coveted Michelin stars and discuss the dedication, precision, and pressure of working in such a high-standard environment.

    With summer well underway, another concert inevitably finds its way into the conversation. And, in true podcast fashion, power outage season arrives just in time to wreak havoc on this week's recording, proving that even the best-laid plans don't always go to plan.

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    1 時間 4 分
  • 46. Top, Middle, Bottom
    2026/07/03

    On this week’s episode, Helene and Joella talk listeners through what a day looks like when they’re back at work after time away and trying to find their feet again. They reflect on how their leadership styles differ, while also complementing one another in the day-to-day running of the café.

    True to form, the conversation takes a detour into the world of sport, where two self-confessed non-sports people attempt to make sense of New Zealand’s team names. An event packed with cyclists also takes centre stage, proving once again that there’s no shortage of drama in the day-to-day life of a café worker.

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    1 時間 9 分
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