• Negotiations Part 1
    2025/11/23

    In this episode, Fred and John review the initial stages of negotiation:1) Knowing the types of negotiations2) Preparation - ZOPA, BATNA, goal-setting3) Books we recommend

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    57 分
  • DISC for Account Managers
    2025/10/19

    In this episode, Fred and John discuss using DISC as an Account Manager:

    • Review of what DISC means and how to use as an Account Manager
    • Fred and John's DISC profiles
    • We attempt to guess famous people's profiles


    Also a discussion of Pop-Tarts

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    51 分
  • How to Work with Internal teams
    2025/10/05

    In this episode, Fred and John discuss:

    • Misconceptions on how to work with internal teams
    • What to do instead
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    49 分
  • Finance and Accounting for Account Managers
    2025/09/28

    In this episode, Fred and John discuss:

    • Mindset of Accounting and Finance (vs. Account Managers)
    • Finance's primary concerns
    • How to interpret the output of Finance and Accounting as an Account Manager
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    53 分
  • How to Successfully Land An Account Manager Role
    2023/09/26

    In this episode, Fred and John discuss the best ways to be successful applying for a role as an Account Manager including:

    • Getting your foot in the door
    • Resume
    • Interviewing
    • First three months
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    49 分
  • Wrap up of the basics of Account Management
    2023/02/17

    In this episode, Fred and John do a wrap-up of topics from the book. Including:

    1. Be more than a pass through
    2. Be a student of the game
    3. Be a person of character
    4. Resources available for further study
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    47 分
  • Communications (Part 2)
    2022/07/11

    In this episode, Fred and John continue the conversation about the right way to approach communication with your clients. Including:

    -Communication with emotional context

    -Knowing your audience

    -Using listening as a communication tool

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    45 分
  • Communications (Part 1)
    2022/02/08

    In this episode, Fred and John discuss the right way to approach communication with your clients. Including:

    - When to communicate

    - Dangers of email

    - Being positive

    - Grammar and syntax

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    49 分