In this episode, I answer a question from web designer Jessica Haines about how to create deeper connections with website visitors through strategic customer experiences.

As it turns out, your website is more than a sales tool—it’s an opportunity to build relationships, spark delight, and guide potential clients towards working with you.

This episode is jam-packed with actionable out-of-the-box strategies to personalize your website experience, create moments of surprise and delight, and infuse personality into every page.

What we cover:

• Why Your Website Should Be More Than a Sales Page – The importance of treating your website as a relationship-building tool, not just a place to list offers
• The Biggest Mistakes Business Owners Make with Their Websites – Common pitfalls to avoid
• Infusing Personality and Trust into Your Website Copy – How to stand out in a crowded market by making your messaging feel uniquely you.
• Creative Ways to Create a Client Magnet Website Experience – Using interactive elements to make your browsers’ lives easier

Learn more about Jessica Haines here.

View the episode transcript here.

Where to from here?

Find out how you can get my strategic customer experience brain on your brand here.

Binge-listen to Mastering CX, the FREE private customer experience podcast with 24 bite-sized tips, tricks & strategies to create a REMARKABLE brand experience before, during and after the purchase. Listen FREE here!

Join the Copy Confidence Collective, the month-to-month membership for weekly support with your brand touchpoints and monthly 1:1 Voxer access to brainstorm bespoke biz, marketing and CX strategies. Join here!

Check out my favourite CX tools and resources here.

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