In Episode 2 of Sore Points & Strong Drinks, hosts Dr. Jordan Wright & Dr. Kitrick Russell dive into one of the most frustrating—and often misunderstood—parts of the healthcare world: insurance. While sipping on some top-shelf bourbon, the guys break down the complexities of dealing with insurance companies, how they navigate the red tape, and why patients often feel caught in the middle. They’ll share firsthand experiences of the challenges they face as physical therapists trying to get people the care they need, without getting bogged down in bureaucracy.

But it's not all business—this episode also takes a look at how to handle conflict in the clinic setting, whether it’s with insurance reps, patients, or even other healthcare providers. They explore strategies for keeping things professional, staying calm under pressure, and making sure patient care doesn’t take a backseat to the chaos of insurance and paperwork.

And, of course, the bourbon keeps flowing as they talk about how this all ties into their bigger mission of busting healthcare myths and keeping things real. If you’ve ever been frustrated with the insurance process, or just curious about what goes on behind the scenes, this episode is for you. Plus, they throw in a little sports talk and BBQ banter to keep things fun!