Welcome to Code & Compassion — where technology meets humanity in healthcare.

Hosted by Belinda Russell, a digital health strategist and founder of Digital Health x Design, this podcast explores the intersection of technology, empathy, and care delivery. Each episode takes you inside real healthcare transformation stories — from call centers reimagined as care centers, to AI that listens with empathy, to leaders designing for humans first.

This season, we’ll dive into:

• Why call centers are the heartbeat of patient experience.
• How to measure success beyond CSAT and handle time.
• What “agentic AI” means for real humans on both sides of the line.
• And how small culture shifts can lead to massive transformation.

If you believe that healthcare can be both smart and kind, you’re in the right place.

Subscribe to Code & Compassion wherever you listen to podcasts and join the movement to design healthcare that truly heals — one conversation at a time.

🔗 Connect with Belinda Russell

• Website: dhxdesign.com
• LinkedIn: linkedin.com/in/belindarussell