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Code & Compassion

Code & Compassion

著者： Belinda Russell
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Technology and humanity in healthcare: Designed to work together.

Healthcare is at a crossroads: powerful new digital tools are transforming the way care is delivered, but too often they lose sight of the people they’re meant to serve. Code & Compassion explores how we can redesign healthcare customer experiences to be human-first by blending technology, empathy, and strategy to create better outcomes for patients, providers, and communities.

Hosted by Belinda Russell, founder of Digital Health x Design, this podcast dives into real-world challenges and solutions in healthcare transformation. From rethinking call centers as care centers, to balancing digital front doors with back-office realities, to building empathetic AI, each episode brings stories, insights, and frameworks that help leaders, innovators, and care teams shape a healthier future.

Whether you’re a healthcare leader, CIO, or innovator, you’ll discover actionable insights on omnichannel engagement, healthcare CRM, and future-of-care technology design.

Because the best code in healthcare is compassion.

Belinda Russell 経済学
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  • Code & Compassion: Season Trailer

    Code & Compassion: Season Trailer
    2025/10/07

    Welcome to Code & Compassion — where technology meets humanity in healthcare.

    Hosted by Belinda Russell, a digital health strategist and founder of Digital Health x Design, this podcast explores the intersection of technology, empathy, and care delivery. Each episode takes you inside real healthcare transformation stories — from call centers reimagined as care centers, to AI that listens with empathy, to leaders designing for humans first.

    This season, we’ll dive into:

    • Why call centers are the heartbeat of patient experience.
    • How to measure success beyond CSAT and handle time.
    • What “agentic AI” means for real humans on both sides of the line.
    • And how small culture shifts can lead to massive transformation.

    If you believe that healthcare can be both smart and kind, you’re in the right place.

    Subscribe to Code & Compassion wherever you listen to podcasts and join the movement to design healthcare that truly heals — one conversation at a time.

    🔗 Connect with Belinda Russell

    • Website: dhxdesign.com
    • LinkedIn: linkedin.com/in/belindarussell
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