Audible会員プラン登録で、12万以上の対象タイトルが聴き放題。

  • The Curated Experience

  • Engineering Customer Service to Build Loyalty
  • 著者: Amas Tenumah
  • ナレーター: Jeff Couch
  • 再生時間: 2 時間 20 分

聴き放題対象外タイトルです。Audible会員登録で、非会員価格の30%OFFで購入できます。

無料体験で、12万以上の対象作品が聴き放題に
オフライン再生可能
プロの声優や俳優の朗読も楽しめる
Audibleでしか聴けない本やポッドキャストも多数
無料体験終了後は月会費1,500円。いつでも退会できます。
『The Curated Experience』のカバーアート

The Curated Experience

著者: Amas Tenumah
ナレーター: Jeff Couch
¥ 630で会員登録し購入

無料体験終了後は月額¥1,500。いつでも退会できます。

¥ 900 で購入

¥ 900 で購入

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あらすじ・解説

We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history.

In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience.

©2015 Amas Tenumah (P)2015 Amas Tenumah

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