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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Canwood, Saskatchewan, 1947. Leonard Flint, a lonely boy in a small farming town befriends the local outsider, a man known as Rabbit Foot Bill. Bill doesn’t talk much, but he allows Leonard to accompany him as he sets rabbit snares and to visit his small, secluded dwelling. Being with Bill is everything to young Leonard - an escape from school, bullies and a hard father. So his shock is absolute when he witnesses Bill commit a sudden violent act and loses him to prison.

The 20th century witnessed the triumph of democratic capitalism in the industrialized West, with widespread popular support for both free markets and representative elections. Today, that political consensus appears to be breaking down, disrupted by polarization and income inequality, widespread dissatisfaction with democratic institutions, and insurgent populism. Tracing the history of democratic capitalism over the past two centuries, Carles Boix explains how we got here - and where we could be headed.

Can space be divided into smaller and smaller units, ad infinitum? Does space extend to larger and larger regions, on and on to infinity? Is consciousness reducible to the material brain and its neurons? What was the origin of life, and can biologists create life from scratch in the lab? Physicist and novelist Alan Lightman explores these questions and more - from the anatomy of a smile to the capriciousness of memory to the specialness of life in the universe to what came before the Big Bang.

The Nature of Animal Healing is a groundbreaking, inspirational contribution to animal care. Dr. Martin Goldstein, one of the most successful and best-known holistic veterinarians in the country, offers here, for the first time, invaluable insights into how to give our pets a healthy, happy, and long life.

In 1990, while covering a story about homelessness for the New Orleans Times-Picayune, Ted Jackson encountered a drug addict sleeping under a bridge. After snapping a photo, Jackson woke the man. Pointing to the daily newspaper by his feet, the homeless stranger looked the photojournalist in the eye and said, “You ought to do a story about me.” When Ted asked why, he was stunned by the answer. “Because, I’ve played in three Super Bowls.”

An inventor, adventurer, entrepreneur, collector, and entertainer, and son of legendary scientist-astronaut Owen Garriott, Richard Garriott de Cayeux has been behind some of the most exciting undertakings of our time. A legendary pioneer of the online gaming industry - and a member of every gaming Hall of Fame - Garriott invented the multi-player online game, and coined the term "Avatar" to describe an individual's online character. In this fascinating memoir, Garriott invites listeners on the great adventure that is his life.

More than three years in the making: the world's leading expert on psychiatric diagnosis, past leader of the American Psychiatric Association's DSM ("the bible of psychology"), and author of the influential international best seller on the medicalization of ordinary life, Saving Normal, draws upon his vast experience to deliver a powerful critique of modern American society's collective slide away from sanity and offers an urgently needed prescription for reclaiming our bearings.

In public life, Dr. Winthrop Bell of Halifax was a Harvard philosophy professor and wealthy businessman. But as MI6 secret agent A12, he evaded gunfire and shook off pursuers to break open the emerging Nazi conspiracy in 1919 Berlin. His reports, the first warning of the Nazi plot for WWII, went directly to the man known as C, the mysterious founder of MI6. Throughout this, a powerful fascist politician quietly worked to suppress Bell’s alerts. Nevertheless, agent A12’s intelligence sabotaged the Nazis in ways that are only now being revealed.

Medicare for All is the leading proposal to achieve to universal health coverage in America. But what is it exactly? How would it work? More importantly, is it practical or practicable? This book goes beyond partisan talking points to offer a serious examination of how Medicare for All would transform the way we give, receive, and pay for healthcare in America.

In book 2 of the Sam Laska thriller series, we see Sam's world shaken as he draws on his former detective skills to begin unraveling the mystery behind Cordele family.

Sam Laska, a former Chicago Police detective, thought he'd left the murder business behind. But when a friend asks him to investigate a questionable death, he finds himself drawn into a treacherous web of drug dealers, hired killers, and political puppet masters. As Laska unravels the conspiracy, he's captivated by an alluring medical examiner's assistant. But with each step he takes, the danger grows, and his mistakes put those closest to him at risk.

The United States may still be the world's strongest country, but it now faces real challenges at both a global and regional level. The unipolar world which was dominated by America after the Cold War is gone. Unlike the Soviet Union, China is both a military and economic competitor and it is actively challenging the norms and institutions that the US used to shape an international order during and after the Cold War.

Do "In God We Trust", the Declaration of Independence, and other historical "evidence" prove that America was founded on Judeo-Christian principles? Are the Ten Commandments the basis for American law? A constitutional attorney dives into the debate about religion's role in America's founding.

Enrich your knowledge of empathy and improve your empathic abilities with this captivating, easy-to-use guide. The Everyday Empath offers a well-rounded view of what it means to experience high levels of empathy in daily life. Featuring exercises, examples, and insights, it's an essential resource. Explore empathic self-care and how to spiritualize your empathy through daily meditation, prayer, shrines, vision boards, and more.

To his admirers, Luis W. Alvarez was the most accomplished, inventive, and versatile experimental physicist of his generation.

A landmark history told with narrative skill, Freedom to Discriminate uncovers realtors' definitive role in segregating America and shaping modern conservative thought. His book traces the increasingly aggressive ways realtors justified their practices, how they successfully weaponized the word "freedom" for their cause, and how conservative politicians have drawn directly from realtors' rhetoric for the past several decades.

For close to a decade, the US government has been preoccupied with the threat of China, fearing that the country will "eat our lunch," in the words of Joe Biden. The United States has crafted its foreign and domestic policy to help constrain China's military power and economic growth. Van Jackson and Michael Brenes argue that great-power competition with China is misguided and vastly underestimates the costs and risks that geopolitical rivalry poses to economic prosperity, the quality of democracy, and, ultimately, global stability.

In 1945 the United States and Japan fought the largest and most devastating land battle of their war in the Pacific, a month-long struggle for the city of Manila. It was a key piece of the campaign to retake control of the Philippine Islands, which itself signified the culmination of the war, breaking the back of Japanese strategic power and sealing its outcome. In The Battle of Manila, Nicholas Sarantakes offers the first in-depth account of this crucial campaign from the American, Japanese, and, significantly, Filipino perspective.

Dirriken Friedel used his aristocratic connections to rescue his troops. He didn't plan on starting a war or killing them himself. Now he spends his days in jail, waiting for an assassin sent by his dead officers families to end his misery. When he's broken out by off-duty marines he has a chance to start over, if he's worthy. During his ramshackle escape he collects a broken-down trading ship, a bitter former army officer, a genetically altered religious fanatic, a runaway ingenue, a sham engineer, and a murderous femme fatale.