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Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

A NEW YORK TIMES BESTSELLER The riveting story of the Marquis de Lafayette’s lifelong quest to defend the principles of liberty and equality, from the bestselling author of The Storm Before the Storm and the host of the Revolutions podcast. "Immensely compelling." —The New York Times Few in...

“A page-turner that reads like a mystery”​ (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever...

The perfect gift book, featuring the writing of Meryl Streep, Bill Bailey, Emilia Clarke, Olivia Colman, Caitlin Moran, Richard Ayoade, Emily Watson and others, to coincide with the upcoming movie Last Christmas, starring Emma Thompson, Emilia Clarke and Henry Golding. When you think back to Christmases past, what (if anything) made it magical? This is a beautiful, funny and soulful collection of personal essays about the meaning of Christmas, written by a unique plethora of voices from the boulevards of Hollywood to the soup kitchens of Covent Garden. 

In this version of London, there is a small, private clinic. Behind its layers of security, procedures are taking place on poor, robust teenagers from northern estates in exchange for thousands of pounds - procedures that will bring the wealthy dead back to life in these young, supple bodies for 14 days. It's an opportunity for wrongs to be righted, for fathers to meet grandsons, for scientists to see their work completed. Old wine in new bottles. But at what cost?

Once a celebrated author of short stories now in his twilight years, Anthony Peardew has spent half his life collecting lost objects, trying to atone for a promise broken many years before. Realising he is running out of time, he leaves his house and all its lost treasures to his assistant Laura, the one person he can trust to fulfil his legacy and reunite the thousands of objects with their rightful owners. But the final wishes of the 'Keeper of Lost Things' have unforeseen repercussions which trigger a most serendipitous series of encounters....

Becky Brown has selected extracts from the Mass Observation Archives to anthologise the voices of everyday people as they deal individually and collectively with the crisis of the Second World War. The diarists themselves have been selected from every level of society - from warehousemen to widows, soldiers to farmhands, WRENs to architects. The extracts have been chosen to both uplift and to ground, to remind listeners that nothing is new, that everything can be weathered and perhaps even made better. After all, World War II saw the birth of the NHS.

In 1969, John Julius Norwich, the legendary popular historian, gathered together the favourite things he'd come across in the last 365 days into one short charming pamphlet. Initially just a treat for his friends, it rapidly turned into a huge word-of-mouth success. And soon the arrival of John Julius Norwich's latest 'Christmas Cracker' became as essential a part of the English Christmas experience as holly and mistletoe. Norwich had a brilliant eye for a story and telling detail, and his Crackers are full of jokes, warmth and wit. 

Events manager Rosie Burns is used to coping with the unexpected, at work and at home. When her daughter, Kate, accidentally became a teenage mum, Rosie stepped in, raising her granddaughter, Jo, so that Kate could pursue her career in international banking. Now Jo works in the family firm alongside accountant Bob (who's nursing an unrequited love for Rosie) and Tess (whose love life never ceases to amaze). Things are ticking along nicely, until Rosie gets a phone call out of the blue - after 15 years working abroad, Kate's lost her job and is coming home....

The Secret World is an impressions show with a difference – it shines a light on the imaginary alternative lives of famous folk. Each episode takes place over one day, with stories unfolding and overlapping from morning to night. In these 22 episodes, we hear about the bizarre habits of celebrities from Lady Gaga to Keith Harris and Orville. Al Pacino reveals his alternative life as a balloon twister, Barack Obama becomes a Pearly King; Professor Brian Cox finds himself stalked by various women, including the Queen.

DI Trueman and DS Riley are reluctant partners in crime-fighting, paired up after high-flyer Trueman suffered a nervous breakdown that left him struggling to get back on his feet. Working with Riley isn’t exactly what the doctor ordered - but the Sergeant turns out to be much more of a help than a hindrance when it comes to cracking cases.

Julia is married and eight years Julian's senior; he is a gifted English student, a life of academia ahead. Ignoring warnings, they both give up all they have to be together. When Julian hears that his boyhood home is for sale, he sets out to recreate a paradise for his new family. It is only when their daughter, Mira, becomes terrifyingly ill that it is impossible for Julia to conceal the explosive secret that she has been keeping from him.

The third memoir from the author of best sellers Salvation Creek and The House at Salvation Creek. In The House on the Hill, Susan Duncan reaches an age where there's no point in sweating long-term ramifications. There aren't any. This new understanding delivers an unexpected bonus - the emotional freedom and moral clarity to admit to hidden and often fiendish facts of ageing and, ultimately, to find ways to embrace them.

The Cinnamon Bear is arguably the best holiday series ever developed for radio. First heard in1937, this wonderful Christmas fantasy adventure was created and written by Glanville Heisch (with the help of his wife, Elisabeth) for children of all ages. It all starts with twins Judy and Jimmy Barton just before Christmas. Someone - or something - has taken the "Silver Star" from the top of their Christmas tree. The very Irish teddy bear, Paddy O'Cinnamon, comes to their rescue and tells them that the Crazy Quilt Dragon has taken the star to Maybeland.

Never before has criminal justice rested so heavily on scientific evidence. With ever-more sophisticated and powerful techniques at their disposal, forensic scientists have an unprecedented ability to help solve even the most complex cases. Angela Gallop has been a forensic scientist for over 40 years. After joining the Forensic Science Service, the first crime scene she attended was for a case involving the Yorkshire Ripper.

Leader of the Scottish Conservatives Ruth Davidson gleans life lessons learned by inspirational women from around the world in a personal and inspirational book. In Ruth Davidson's YES SHE CAN we meet world-beating women from fields as diverse as science, politics, the military, business and...

A chilling debut for fans of Mo Hayder and Sharon Bolton, THE BINDING SONG takes you on a trip to Halvergate Prison. If you're lucky, you'll get to leave... Dr Janet Palmer is the new lead psychologist at HMP Halvergate in a remote, bleak area of Norfolk. At first, she was excited by the...

For Eve, Irene, Betty, and Rosemary, working at the exclusive Heyworth's department store in Cambridge is a dream come true. Once the girls step inside the elegant building, the hardships of their own lives are temporarily forgotten. Serving a variety of customers, from glamorous gypsy queens to royalty and the city's fashionable elite, the store is a place where these young women can forge successful careers under the ever-watchful eye of flamboyant owner Mr Heyworth.

WINNER OF THE BOOKER PRIZE 1996 Four men once close to Jack Dodds, a London butcher, meet to carry out his peculiar last wish: to have his ashes scattered into the sea at Margate. For reasons best known to herself, Jack’s widow, Amy, declines to join them . . . On the surface a simple tale of...

From the million-copy Sunday Times bestseller comes a thrilling story about a woman with an extraordinary life, based on a true story. Minnie Gray is an ordinary young woman. She is also a spy for the British government. It all began in the summer of 1928... Minnie is supposed to find a nice man...