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Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM. 

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. 

When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter solutions at lower costs. 

You don't have to live with them! In this concise audiobook you'll discover valuable, usable information that can help you get rid of headache pain! Learn biblical secrets on health and the latest medical research on how to break free from the grip of headaches.

Echo Heron served for 18 years as a critical care nurse. In this book, she relates the true and riveting stories of nurses staff whose every-day experiences in the front line of medicine will inspire the listener.

An inclusive, non-judgmental, and empowering guide to pregnancy, childbirth, and postpartum life that puts mothersfirst, offering straightforward guidance on all the options and issues that matter most to them (and their partners) when preparing for a baby. In Birth Without Fear, January...

Age is an important number, but it can also be deceiving. After 40, most people say they feel younger than their years, some lie about their age, and many attempt to hide the signs of growing old. Better with Age addresses the many myths and paradoxes about the aging process. Although most people think of their later years in terms of decline, they can be one of the best times in life. This book presents the latest scientific research about the psychology of aging, coupled with insights from Maya Angelou, Bob Newhart, Jared Diamond, John Glenn, and John Wooden.

Moving, honest and inspiring – this is a nurse’s true story of life in a busy A&E department during the Covid-19 crisis. Working in A&E is a challenging job but nurse Louise Curtis loves it. She was newly qualified as an advanced clinical practitioner, responsible for life or death decisions...

When the First World War broke out, the suffragettes suspended their campaigning and joined the war effort. For pioneering suffragette doctors (and life partners) Flora Murray and Louisa Garrett Anderson that meant moving to France, where they set up two small military hospitals amidst fierce...

Your Baby's First Year for Dummies serves as a complete guide for baby's first 12 months - from what to do when arriving home from the hospital to handling feeding, bathing, and sleeping routines to providing the right stimuli for optimal progress. Packed with tips on every aspect of baby's physical, emotional, and social development this friendly guide gives parents advice on such important topics as breastfeeding vs. bottle-feeding, teething, baby toy safety, food preparation, food allergies, traveling, and much more.

Breastfeeding is natural, but it is not entirely instinctive for either mothers or babies. The Nursing Mother's Companion has been among the best-selling books on breastfeeding for over 30 years, with over 1,000,000 copies sold. It is respected and recommended by professionals, including The International Lactation Consultant Association, T. Berry Brazelton, and The American Academy of Pediatrics, and is well loved by new parents for its encouraging and accessible style.

National Book Critics Circle Award finalist David R. Dow confronts the reality of his work on death row when his father-in-law is diagnosed with lethal melanoma, his beloved Doberman becomes fatally ill, and his young son begins to comprehend the implications of mortality. "Every life is...

Brought to you by Penguin. In this extraordinary work of non-fiction, we hear the unforgettable stories of everyday heroes who look after our families, our friends and ourselves in the most challenging circumstances imaginable. ______________________________ When we're at our worst, nurses are...

After a lifetime of ups and downs, Horatio Clare was committed to hospital under section two of the Mental Health Act. From hypomania in the Alps, to a complete breakdown and a locked ward in Wakefield, this is a gripping account of how the mind loses touch with reality, how we fall apart and how we can be healed - or not - by treatment. A story of the wonder and intensity of the manic experience, as well as its peril and strangeness, it is shot through with the love, kindness, humour and care of those who deal with someone who becomes dangerously ill.

Brought to you by Penguin. A vital and timely book about inspirational nurses, and the bravery of patients and families, from the bestselling author of The Language of Kindness Nurses have never been more important. We benefit from their expertise in our hospitals and beyond: in our schools, on...

Wounded traces the journey made by a casualty from the battlefield to a hospital in Britain. It is a story told through the testimony of those who cared for him – stretcher bearers and medical officers, surgeons and chaplains, orderlies and nurses – from the aid post in the trenches to the...

'What is your name?' she asks, staring at me. 'Jennifer Ross.' 'Jennifer Ross, Sister. Well, Nurse Ross, you are dressed in the uniform of a nurse from the Leeds General Infirmary. Such a uniform is not worn with a cardigan. Take it off at once.' 'Yes Sister.' I can feel my face turn red. A...

Brought to you by Penguin. An extraordinary account of a nurse's life behind the locked doors of a secure psychiatric ward. Dennis O'Donnell started work as an orderly in the Intensive Psychiatric Care Unit of a large hospital in Scotland in 2000. In his daily life he encountered fear, violence...

Maddy Hamilton is at sea with her life. Her world was turned upside down when she discovered a message on her boyfriend's phone from a woman who was definitely not her. Then, when she thought things couldn't possibly get any worse, her boss delivered a second blow - there were cutbacks at work and Maddy was one of the unlucky ones. Six weeks after the break up, Maddy moves into Maxwell House to live by herself for the first time in 36 years. Lonely, heartbroken, and in desperate need of something, she finds a very unruly, very unloved patch of garden.

This program is read by the author. In The Queen V, the beloved OB-GYN, celebrity doctor, and star of Bravo's Married to Medicine reveals the twelve principles behind a happy and healthy vagina…and other lady parts. After twenty years of private obstetrics and gynecological practice, there’s...