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Ben Rife is president/CEO/founder of Bullfrog Group, LLC. Ben and his company work with small and midsize businesses across the country to turn the desk phone into a revenue generating, productivity driving, and cost cutting tool.

One of the nicest ladies I ever met was a school teacher. I think we chatted for about 30 minutes and then I never saw her again. Thirty minutes. I seriously thought that I could trust this lady with all my deepest darkest secrets. After years of observation, I realized that all master small-talkers have a few things in common but the biggest things are the two keys that were shown to me so elegantly by that school teacher. Once I had mastered those, no small talk conversation was a nightmare anymore. In fact, I started to enjoy them.

There is far more to Switzerland than beautiful scenery, chocolate, watches, faceless bankers, and spotless cities. The real Switzerland is full of surprises and anything but bland. This small, rugged, landlocked country at the heart of Europe has been a confederation since the first three cantons came together in a defensive alliance in 1291. Four national languages are spoken within its borders. Its present 26 cantons are largely autonomous and retain their individual characters.

An intimate and profound reckoning with the changes buffeting the $2 trillion global advertising and marketing business from the perspective of its most powerful players, by the bestselling author of Googled Advertising and marketing touches on every corner of our lives, and is the invisible...

Don't pack anxiety in your suitcase! Listening to Tanzania - Culture Smart! before you go, will ease your travel, help you to make friends, and avoid confusion. Tanzania - Culture Smart! will help you to understand local manners, customs, and laws. Tanzania - Culture Smart! goes the extra mile to help you brush up on your cultural small talk and will make you confident in leaving your comfort zone far behind.

When the housing market crashed in 2009, Michael Erath lost everything. But he didn’t let failure keep him down. Instead, he learned from his mistakes and rose back to success. In Rise, Michael recounts his remarkable story with honesty and self-reflection. He demonstrates how moving beyond a one-size-fits-all system and leveraging a custom-tailored approach, while also building healthy, open, and honest leadership teams, can help entrepreneurs free themselves from the control their businesses have over them, fall back in love with their businesses, and achieve their dreams.

Do you want to know how to handle the difficult person in your life? Have you ever wondered why some people just drive you crazy and what you can do about it? Would you like to learn strategies to deal with difficult people and control yourself in conflict? How to Deal with Difficult People teaches you about common difficult personalities. Then it gives you strategies for how to handle each of these personality types, whether in your family or at work. You'll also learn how to handle your own emotions and stress levels, so you can handle these difficult people.

When you listen to Amazon FBA: Step-by-Step Guide to Launching Your Private Label Products and Making Money on Amazon, your bank account will improve steadily each day! These strategies will transform your life. Show off your successful products and new passion with the strategies we provide to starting your million-dollar company. This book breaks training down into easy-to-understand modules. It starts from the beginning of private labeling, so you can get great results - even as a beginner!

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking. We all get knocked down, but everyone has the choice to get back up or not. How will your life your life? The art of emotional self-defense. The Science of Emotional Resilience is the rare book that understands where you've been, the obstacles you've overcome, and what you need to make sure you are in full control of your life at all times. This is a stunningly detailed and insightful guide into our emotions, our triggers, and why we act against our own interests so frequently.

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not...

Penguin presents the audiobook edition of Reach written and read by Andy Molinsky. Is it easy for you to deliver bad news? Do you look forward to speaking in public? Do you enjoy networking? If you answered no to any of these questions, Reach can help. What often sets successful people apart is...

Alex Morton, who's labeled the leading authority for Millennial Momentum Creation, showcases the exact strategies he's used to go from a broke college kid getting kicked out of the dorms and business school, to earning over $2,500,000+ at 26 years old. Alex led a sales organization of 15,000+ reps that produced over $40,000,000 in sales, in four years. He also has coached and developed 21 others to achieve six-figure incomes.

Joining the ranks of classics like The Elements of Style and On Writing Well, Writing Without Bullshit helps professionals get to the point to get ahead. It’s time for Writing Without Bullshit. Writing Without Bullshit is the first comprehensive guide to writing for today’s world: a noisy...

The first interview. Handling a difficult boss. The power of words. Networking. Small talk. Dressing for a cocktail dinner. Holding chopsticks. Drinking wine. Twitter etiquette. Sexual harassment in office. Remembering names. Receiving compliments. Women travelling alone. Thank you notes. The...

Planen Sie vielleicht Ihren Einstieg in die Handelsgefilde mit dem wichtigsten Handelspartner Deutschlands? Dann ist dieses Werk für Sie unabdingbar! Alle wichtigen Tipps für ein erfolgreiches Geschäftsverhältnis mit unseren französischen Nachbarn sind in diesem Ratgeber enthalten. Fragen nach den größten Chancen, aber auch Risiken werden im Werk beantwortet und es wird großzügig Insiderwissen vermittelt. Sparen Sie Zeit, Geld und Nerven und avancieren Sie mit dem Kauf dieses Ratgebers zum Geschäftskenner.

Russland ist in der Welt des internationalen Handels ein echtes Schwergewicht. Will man ein erfolgreiches Geschäftsverhältnis mit Russland eingehen, sollte man sich mit Wissen wappnen. Mit diesem Buch haben Sie die Möglichkeit! Alle wichtigen Tipps für eine fruchtbare Zusammenarbeit mit unseren russischen Nachbarn sind in diesem Ratgeber enthalten. Fragen zu den größten Chancen, aber auch Risiken werden beantwortet, und es wird großzügig Insiderwissen vermittelt. Sparen Sie Zeit, Geld und Nerven und avancieren Sie mit dem Kauf dieses Ratgebers zum Russland-Kenner!

"Knigge" als die eine Referenz für Benimmfragen wird bei uns viel zu oft auf Tischkultur reduziert. Vorschriften, als die sein Werk "Über den Umgang mit Menschen" (1788) heute verkauft wird, lagen Adolph Freiherr von Knigge, dem berühmten Denker aus dem 18. Jahrhundert aber fern. Vielmehr beschäftigte ihn der achtungsvolle Umgang mit sich selbst und anderen. Und darum geht es auch in diesem Hörbuch: Situationen des ganz normalen Wahnsinns in unserem (Business-) Alltag und darüber hinaus werden beleuchtet und mit achtungsvollem Blick neu durchdacht.

Höfliche Umgangsformen und die Fähigkeit, auch in prekären Situationen souverän und freundlich zu bleiben, sind sehr wichtig. Viele...

From ethics columnist and Harvard lecturer Jeffrey L. Seglin, discover practical tips for succeeding professionally by succeeding socially. Practicing business etiquette doesn't mean pretending to be someone you're not. Brimming with practical, up-to-date tips on minding your business manners, The Simple Art of Business Etiquette guides you through the tricky territory of office etiquette with real-life stories and workplace scenarios.

Packed with cases, cultural awareness scales, communication tests and practical tips, this lively guide will help anyone of any nationality become a better communicator. Whether one's task is to give a presentation to a cross-cultural group or to negotiate with an overseas client, Bridging the Culture Gap will ensure that the listener has the cultural awareness to communicate the intended message.

This guide will enable anyone interested in business success to achieve peak performance by learning how to work more effectively with others.

In our increasingly interconnected world, effective communication is the formula for success in any industry. Whether you’re speaking in public, writing an email, or navigating an important negotiation, how you present yourself through language is all-important in today's global business world. In How to Communicate Effectively with Anyone, Anywhere, two New York University professors reveal a new approach to global communication across key performance areas, including effective emailing, public speaking, and negotiation.

Bringing pharmakeia (the practice of plant spirit witchcraft) into contemporary times, Entering Hekate's Garden merges historical knowledge with modern techniques. In it, author Cyndi Brannen offers her extensive insight into Hekatean ritual and witchcraft and especially its application to the Green World. 

For thousands of years, the Chinese believed that they had created a perfect social system based on Confucian values and tempered by the Mandate of Heaven. Dynasties came and went, but the essence of being Chinese remained essentially unchanged until the 20th century. Since then, change has taken place in Chinese society at an unprecedented speed: the country experienced the turmoil of civil war and revolution and then emerged on to the world stage as a global superpower.

In the popular imagination, Spain conjures up a picture of rapacious conquistadores, fiery flamenco dancers, and brilliant artists. All true enough - but how closely does everyday life in modern Spain conform to these dramatic stereotypes? This book explores the complex human realities of contemporary Spanish life. It describes how Spain's history and geography have created both strongly felt regional differences and shared values and attitudes. It reveals what the Spaniards are like at home and in business, how they socialize, and how to build lasting relationships with them. 

Discovering the Russian soul is like opening a matryoshka, a Russian doll, revealing the many layers. The Russian Orthodox religion is unique, Russian history is tragic, and the people are unpredictable. Russia's military and political power, as well as the rich contribution of its art and culture, is the result of an inner dynamic not always understood by outsiders.

Taking listeners beyond the stereotypical images of windmills, clogs, and tulips, this audio guide helps visitors understand the complex layers of identity in this small, densely populated country on Europe's northwestern seaboard. With roots as a maritime nation that built a network for transportation, defense, and trade, the Netherlands of today is still a prime economic hub of Europe. The Netherlands is also famous for its liberal attitudes, recently challenged by high levels of immigration, and is home to an intelligent, cosmopolitan, enterprising, tolerant, and modest people.

While Israel is a modern and largely secular country, it is one steeped in biblical history - a place where religion still plays an active role in public life. In 70 years, it has grown from a sparsely populated strip of land into a vigorous democracy and regional superpower. Often called the Startup Nation, Israel is a world leader in a number of high-tech industries. Its democratic institutions, despite political and social polarization in recent years, are among the most enlightened in the world.

The Nepalese attitude toward life is essentially religious. Hindu and Buddhist values predominate and help to maintain social harmony despite the divisions between rich and poor, urban and rural, highlands and lowlands. Culture Smart! Nepal sets out to explain the complexities of Nepalese life, from home to business to the marketplace. It tells you what to expect and provides insights that will help you to go beyond friendly smiles and turn your visit into an enlightening and rewarding experience.

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations.