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Employees that don't take ownership of their work. Friction between departments. Inconsistent results. These are the top challenges that face most businesses today. These common issues create high turnover and force managers into crisis mode where they're consumed putting out daily fires. Over time, the very nature of the business changes and a new culture emerges; one shaped by the lowest level of acceptable behavior.

The book aims to demystify Lean methodologies and provide you with clear, actionable steps to foster a lean culture within your organization. I believe that by simplifying these concepts, Lean Made Simple can open minds to the transformative possibilities of Lean. I look forward to opening your eyes to the potential of Lean and how it can revolutionize the way we work.

Decades before the business world discovered the power of authentic staff engagement, Green Mountain Coffee Roasters cofounder Bob Stiller was busy creating a company with a mission to build an engaged workforce focused on innovation. Green Mountain Coffee Roasters went public, moved to selling wholesale exclusively, invested in Keurig, and became one of the few coffee companies to ever reach $1 billion in sales. In Better and Better, Stiller explains how he did it.

Are you ready to embark on a journey to transform your understanding of neurodiversity in your workplace and beyond? Prepare to challenge your preconceptions as we explore lived experiences, strengths and challenges of individuals on the spectrum. Many autistic individuals face unique challenges including the need to navigate an intricate web of social cues, unspoken norms and physical environments. Most organisations create a homogenous, “one size fits all” culture without realising how rigid it is.

Read by the author. Learn a new model for understanding how organizations really operate and implement changes that get real results. With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity...

In The Energy of Success, award-winning energy expert Rebecca Ahmed reveals precisely how to shift your physical, emotional, and mental potential through proven, easy-to-use strategies you can start using today. When you learn to shift your own and your team's energy (even if you are not in charge!), you will immediately increase their joy and enthusiasm, transform your workplace, and infuse positivity into your workplace . . . for everyone.

Judith Godrèche, Vanessa Springora ou Camille Kouchner, entre autres, ont contribué à dénoncer l'abus dans les cercles médiatiques. Mais ne nous y trompons pas, les schémas de prédation sont à l'oeuvre dans tous les milieux et tous les domaines, en amour comme en amitié, au travail comme dans la famille : c'est, par exemple, un conjoint difficile, un patron cassant, un parent intransigeant à l'excès... À chaque fois, un mécanisme d'emprise peut être en cause, une relation de domination alimentée par la fascination et par la peur, qui trouble la pensée et détruit l'estime de soi.

Are you longing for deeper connection, purpose, and inspiration in your professional and personal life? Do you wish to ignite your inner spark and lead with authentic power and presence? Is there a longing within you to not only uncover your own inspiration, but also the power to inspire itself? Spiritually Intelligent Leadership is your guide to achieving these goals and transforming your leadership from the inside out.

In this insightful and comprehensive guide, Addy Osmani shares more than a decade of experience working on the Chrome team at Google, uncovering secrets to engineering effectiveness, efficiency, and team success. Engineers and engineering leaders looking to scale their effectiveness and drive transformative results within their teams and organizations will learn the essential principles, tips, and frameworks for building highly effective engineering teams.

Currently, despite their skills and work ethics, members of ADHD, autism, Tourette Syndrome, learning differences, and related communities face drastic barriers to hiring and advancement. In the US, 30-40% of neurodivergent people and 85% of autistic college graduates struggle with unemployment. Lack of flexibility, transparency, and psychological safety excludes neurodivergent, disabled, and multiply marginalized talent—and leaves most employees stressed and disengaged.

There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip listeners with the actionable tools they've been searching for. Leaders will learn why they are the key to inclusion; insights for the lifelong journey; successful practices they can start today; and more.

What patterns do you choose to let your brilliance shine? So many leadership books claim to have the recipe to success, if you just follow the prescribed system. What these approaches fail to recognize, however, is that great responsibility doesn’t conform to a cookie-cutter model. Rather, the best leaders in today’s complex world take a customized approach by exploring and then leaning into their own values. They recognize their brilliance while also constantly learn and grow and are open to feedback and willing to change.

Erleben Sie die transformative Kraft von Kaizen und Minimalismus! Dieses Buch zeigt, wie kleine, stetige Veränderungen und bewusste Einfachheit Ihr Leben revolutionieren können. Erfahren Sie, wie Kaizen-Prinzipien Ihnen helfen, Effizienz und Qualität in allen Lebensbereichen zu steigern, während Minimalismus Ihnen den Fokus auf das Wesentliche ermöglicht. Mit praktischen Tipps, inspirierenden Fallstudien und persönlichen Geschichten führt dieses Buch Sie auf den Weg zu nachhaltigem Erfolg und Zufriedenheit. Starten Sie jetzt Ihre Reise zu einem besseren Leben!

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether. The global bestseller Dealing with People You Can't Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Ed Beltran, the CEO of a powerhouse leadership communication company, believes the antidote to stressed-out workplaces starts with conversation. Beltran has developed a science-based model to reduce stress and help people build what he calls fierce resilience. By leveraging the power of conversations, individuals discover their unique stressors, master skills to neutralize stressors, and build unwavering resilience that elevates their emotional well-being.

Welcome to " The Workplace: Policies & Procedures to Help You Create a Safe Healthy and Vibrant Workplace." the informative book from the team at "The Small Business Bookstore." In the ever-evolving landscape of the professional world, employers are increasingly recognizing the profound impact of workplace policies on the well-being and performance of their most valuable asset – their employees.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Stell dir vor, es ist Arbeit – und keiner muss hin. Denn deinen Job übernimmt die Künstliche Intelligenz. Schon heute koordiniert KI die Bevorratung im Lager, baut für uns Präsentationen oder diagnostiziert Tumore. Und das ist erst der Anfang. Längst ist klar: Künstliche Intelligenz hat das Potential für sehr große Veränderungen. KI plant nicht nur unsere Reisen und schlägt uns die nächste Serie vor, sondern schmeißt auch unsere Arbeitswelt um. Ein bedeutender und durchaus besorgniserregender Umbruch, aber einer, der genau zum richtigen Zeitpunkt kommt.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.