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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

During the pandemic lockdowns, I reached out to long-time friends. One day, I checked in with a friend who, after fully recovering from surgery to save his life, wrote a book on his experience and recovery philosophy. I was stunned by the transformation of the old to the new Terry. When he encouraged me to write a book, I said, "What do I have to say?" Terry told me that everyone has a story to tell.

Some people are born with a natural 'go-get-'em' approach. For most of us, however, selling does not come naturally. This book demystifies the art of getting people to buy - whether it is as simple as convincing your friends to agree to your restaurant recommendation, or as complex as getting people to buy your million- dollar proposal at work. The book is a toolkit for self-exploration, analysis, learning and action plan development framed in a 5-week programme for building your unique sales self.

In How to Find Your Voice, Your Value, & Your Va-Va Voom, Sarah J Pitts provides real advice and strategies to help you discover and leverage your natural strengths. She'll show you the critical mistakes introverted personal trainers make that stop them from unlocking their unique selling proposition and offering unrivaled value.

A Beginner’s Guide to Successful Affiliate Marketing from Home: Passive Income Made Simple is a comprehensive audiobook designed to guide individuals who are new to affiliate marketing. The book’s objective is to empower beginners with the knowledge and tools needed to generate passive income online, all from the comfort of their homes."

The opportunities for driving results can be endless in an organization with a constant expansion of ideas if you are ready. In Building an Elite Career, Don Wenner walks you through the Elite Execution System, a proven system his company and many others have used to drive growth and engagement. It takes the best-of concepts from some of the worlds greatest business and personal growth thought leaders, adds a little Don Wenner sauce, and teaches you how to apply them to thrive in work and life.

Two out of every three roofing sales reps quit or get fired in their first 12 months. Veterans burn out, drink, or quit. Owners and managers pour their hearts into new hires, watch them drop like flies, and question why they’re still in the game. Why? Because roofing sales is one of the most mentally and emotionally challenging careers on this planet.

Dear Listener: Welcome to a captivating journey through the realms of persuasion, where the art and science of inquiry intersect to unlock the secrets of effective communication. As you embark on this exploration, you are about to delve into the intricate tapestry of human behavior, psychology, and communication dynamics that shape our interactions in the world of sales and marketing. In a world filled with noise and information overload, the ability to persuade is an invaluable skill.

Dennis M. Wilson and Craig Peloquin have been helping small businesses, and for the last five years more specifically, independent restaurant owners across North America, get more customers and increase sales....

Brand is everything. Whether you're a real estate broker, a hair stylist, or a freelance contractor, your end goal is the same: get leads and generate new business. You want people to think of you the split second they consider looking for a new apartment, getting highlights, or finally redoing that guest bathroom. And while building a brand from scratch sounds daunting, the authentic you is already a brand - you just might not know it yet. Brand It Like Serhant guides you through the exact same strategy that transformed SERHANT.

Are you chained to your business? Most entrepreneurs desire to build a business that creates freedom in their lives. However, as the business grows, they end up becoming chained to it; not able to detach physically, emotionally, or mentally. Their passion dwindles and the business they own eventually owns them. The 2-Day CEO shares the exact strategies that have taken countless business owners from being consumed by their businesses to living a life of liberty, abundance, and impact. Learn the strategies to become a two-day CEO.

You probably think sales reps close deals. But the data’s in. More than 90 percent of B2B buying happens during internal meetings—not sales meetings. Which means deals are won and lost when you're not in the room. Yet, the typical sales book and process still focuses on sales reps in sales meetings. It’s like trying to win a Formula 1 race while driving on the wrong track. That’s why Selling With teaches you the art of buyer enablement—the process of creating committed champions for every deal in your pipeline, while enabling them to sell internally with a compelling written message.

No scripts to memorize, no new strategies, no reinventing the wheel...this book reveals the 14 closing skills you already have that just need reawakening and perfecting. After closing well over a billion dollars worth of deals, John has learned that there is no one strategy for getting closed business by his count, there are 14 immutable skills to mastering the art of closing.

You can’t sell without listening to your customers—and yourself. In Listen to Sell, sales coaches Mike Esterday and Derek Roberts draw on their decades of industry experience to reveal the conversations, mindset, and skillset needed to amplify your sales confidence and bring purpose back to your customer relationships. With self-analysis exercises and customized strategies, you’ll learn how your mindset—which encompasses your attitude, what you believe about yourself, and the confidence you have to succeed—is the foundation of top sales performance.

Junhao Liao had dedicated his entire life to developing effective techniques and strategies in selling various product and services. After working with different world class marketing individuals and Fortune 500 companies, he found out a person or a company's ability to sell it's products, services, and themselves is what makes the difference between the greats and the average.

Bestselling author and real estate, television, and media icon Ryan Serhant shares his proven strategy to build your brand from scratch. Brand It Like Serhant brings readers through Ryan’s three-step strategy that transformed him from that-broker-above-Burger Heaven into the founder of SERHANT...

The way we used to do things in sales and marketing—the way most of us are doing things now—just doesn’t work anymore. The “blocking and tackling” era is over, and the road to hell is paved with performance optimizations.

Let's not beat around the bush, Covid made a total mess for musicians, producers, bands, DJs, road crew, venue owners, lighting engineers, and anyone else involved in the industry. The main lesson that I learnt from it all…don’t put all your eggs in one basket. Now, during the aftermath of it all, we see the cost-of-living crisis, and now a recession. So, we need to find new ways to protect ourselves from anything that could endanger our livelihoods again in the future.

In this groundbreaking book, the Queen of Cosmetic Marketing Huyen Truong, founder of the leading patient-generating agency Online Marketing for Doctors, reveals her secrets and step-by-step formulas to becoming the celebrity authority in any cosmetic surgery niche and generating an endless stream of new patients to your practice.

Closing Time is a short, easy-to-use, easy-to-implement, well-thought-out, repeatable system to negotiate and close sales opportunities. It will help you reduce discounting, increase close sales, create better client relationships. This book is filled with immediately actionable steps to increase margins and profitability on your next sales opportunity. It is designed to be simple, quick, and deliver immediate results.