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An updated new edition of the definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about...

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

In business and life we avoid sensitive yet crucial topics at our own peril. Harvard Business School's Christina Wing provides tools for navigating and communicating with clarity and compassion. We live in a world where the list of off-limits topics keeps growing—at work, at home, and even...

MORE THAN 100,000 COPIES SOLD! The completely updated and expanded edition of the classic reference for managers and business leaders on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, subpar...

Is your boss difficult or are you being deliberately undermined? You keep replaying conversations after work. You wonder why the goalposts keep moving. Why your strongest work seems to attract the harshest criticism. Why conversations leave you questioning your own judgment. And why everyone else seems to act as if nothing unusual is happening. You search for answers late at night: Am I being bullied at work, or am I too sensitive? If quitting isn't an option, “just leave” isn't a solution. This book gives you a smarter way forward.

How Can Leaders Create Cultures of Psychological Safety? is a practical and insightful guide for leaders committed to fostering workplaces where people feel safe, valued, and empowered to speak up. This book reveals how psychological safety drives innovation, collaboration, and wellbeing.

Виталий Антощенко — известный российский специалист в области культуры сервиса, сертифицированный тренер и разработчик корпоративных семинаров по эффективному управлению и мотивации, президент холдинга «Объединенная Консалтинговая Группа». Он предлагает практическую технологию для решения одной из самых трудных задач любого бизнеса, предоставляющего товары или услуги, — конфликтных ситуаций с недовольными клиентами.

If you’ve found yourself asking questions like: Why did that person interview so well, but was a disaster in the actual job? How do I solve the friction between people on my team? Why do I face the same problems again and again in my life? This book is for you. In Figure Out Your Team, author and longtime business coach Trevor Throness explains how the answers to these questions all come from the same source: mental hardwiring. People are predisposed to approach time, people, and tasks, in predictable and different ways.

Performance Through People is a leadership parable that shows a practical operating model for building the conditions where people perform at their highest level. It is written as a story, but it is built as a framework. At the center of the book is a question most executives already carry: Why does it still feel this hard when the talent is clearly there? The answer, in almost every case, is not a people problem. It is an environment problem. And environment is something a leader can build. The parable format is intentional.

Master workplace conflict and transform tough feedback into unshakeable team trust with this leadership playbook. Perfect for your morning commute, this audio guide replaces pre-meeting anxiety with calm, steady confidence. Stop dreading emotional reactions and start treating high-stakes...

Master business communication and conflict resolution to turn your daily workplace anxiety into confident career growth. Whether you are preparing for a tense salary review on your morning commute or navigating tricky team dynamics, this empowering audio experience provides a clear roadmap. Stop...

Transform from an overwhelmed task tracker into a strategic leader who commands respect and influence without authority. Perfect for your daily commute, this empowering guide provides a clear, calm approach to navigating complex workplace dynamics. Step away from endless spreadsheets and...

Master conflict resolution and turn relationship breakdowns into deep empathy using practical communication skills. Whether you are navigating workplace disputes, facing parenting challenges, or feeling unheard by a partner, this empowering guide provides immediate relief. Stop spiraling into...

Master actionable leadership skills and conflict resolution tools to instantly transform team performance and build trust. Perfect for your commute or prepping for a one-on-one, this empowering audio playbook cures the overwhelm of stepping into a new role. Eliminate the guesswork of daily...

Master difficult conversations and elevate your business leadership with actionable conflict resolution strategies. Whether you are listening on your morning commute to prep for a tense performance review or navigating remote hybrid teams, this audio experience equips you to handle high-stakes...

Master negotiation and transform draining relationship conflicts into powerful collaboration using proven psychology. Whether you are commuting to a tense office environment or navigating endless family arguments, this grounding audio experience provides immediate relief. Stop avoiding difficult...

Master emotional intelligence to resolve workplace conflict and build high-performing teams without burning out. Perfect for your morning commute, this candid audio guide equips you to handle slipped deadlines and office pushback with total confidence. Turn everyday pressure into your ultimate...

Master the psychology of communication to instantly de-escalate workplace stress and tense relationship arguments. Whether you are commuting to a difficult meeting or navigating friction at home, this empowering listen provides a grounded approach to human connection. Learn to regulate your...

Master workplace conflict and protect your emotional boundaries to instantly stop toxic behavior in its tracks. If your morning commute is filled with anxiety over office politics, passive-aggressive emails, or micromanaging bosses, it is time to reclaim your peace. Transform a draining workday...

Master salary negotiation and resolve workplace conflict with collaborative strategies that protect your peace of mind. Whether commuting to a high-stakes meeting or navigating difficult team dynamics, you can confidently secure better agreements. Drop the outdated win-lose battle mentality and...