検索キーワード： 紛争解決・調停

Nada é mais inspirador do que uma grande visão que se torna uma nova e triunfante realidade. Pense em como o Empire State Building passou de um esboço a uma joia no horizonte de Nova York em 21 meses, ou como o iPod da Apple passou de um projeto com um único funcionário a um lançamento de produto em onze meses. São histórias maravilhosas. Mas na maioria das vezes as grandes visões se transformam em pesadelos. Quase todas as grandes cidades do mundo têm um fiasco do tipo no seu quintal.

"Building Better Relationships" provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Readers will learn to practice empathetic listening, manage expectations strategically, and skillfully handle conflicts, turning challenging situations into opportunities to reinforce trust.

La menzogna svelata non è un manuale per smascherare le bugie, ma un libro per comprendere cosa accade realmente nelle relazioni professionali quando la verità fatica a emergere. Nel lavoro, nelle aziende, nella vendita e nella negoziazione, le persone raramente mentono per ingannare. Molto più spesso lo fanno per proteggersi: dal giudizio, dal conflitto, dalla perdita di ruolo o di credibilità.

Leadership culture is like a multi-layered quilt spun with strands of human DNA, conditioning and habits. And this book deals with the differences, perspectives, priorities, human nature and cultures that are as variable as the cells in the human body. Many leaders, and prospective leaders, confuse personality with the job and think of their team as underlings to be dominated. This book differentiates between 'command culture' and 'service culture', 'inclusiveness and exclusiveness', ego, and the spirit.

Dieses Buch ist kein weiterer Ratgeber voller hektischer Tipps , sondern eine Einladung zu einer anderen Art zu leben: würdevoll, klar, wirksam . In einer kultivierten, an frühere Jahrhunderte erinnernden Sprache zeigt das Werk, wie Probleme ihren Schrecken verlieren und stattdessen zu königlichen Chancen werden.

Don't Lose Your Sh*t at Work is for anyone who's ever thought, "Why did I have to say it that way?" or "Why didn't I speak up sooner?" The goal goes beyond better communication. Instead of reacting out of frustration or going quiet to avoid conflict altogether, there's a third option. What if, every time things get heated, you respond clearly and calmly, handling the situation with respect and kindness? This book helps you do that.

Every day in corporate life, misunderstandings abound — and sometimes the miscues are intentional. Whether an innocent mistake or an underhanded attack, The Elegant Pivot shares one simple approach to keep you insulated from making things worse: assume positive intent. In The Elegant Pivot, Lynn Carnes tells of her journey from deep resistance to embracing this vulnerable, yet effective way of approaching even the most difficult situations. Along the way, she reveals several key principles that open the gateway to curiosity, build courage and offer strength in the face of uncertainty.

Your time and skills are valuable, and your bad clients are holding you back. It’s time to cut ties! Do you have a nightmare client who’s costing you more time and money than they’re worth? Or perhaps you have a difficult one who you’re not sure won’t become a problem further down the line. Maybe you have neither, but you’ve had them before, and now you’re determined to spot them before you agree to work with them. Nearly every freelancer has a story to tell about a client who made their life hell—and they’ll all tell you that it took its toll on their health, happiness, and job satisfaction.

YOU WERE PROMOTED FOR YOUR EXPERTISE. BUT NOW YOU’RE BEING TESTED ON YOUR IMPACT. The skills that made you a great employee are not the same ones that will make you an exceptional leader. You’re caught in the squeeze—juggling demands from above with the need for inspiration from your team. What if you could transform that pressure into your greatest advantage?

The best things in life are on the other side of difficult conversations. This means that your quality of life is going to be determined by how you handle conflict, both within yourself and with others.

Glauben Sie auch, dass andere meist mehr Macht haben als Sie? Ist Macht für Sie negativ besetzt, und möchten Sie sich am liebsten aus Konflikten raushalten, sind dann jedoch vom Ergebnis enttäuscht? Dann zeigt Ihnen dieses Buch den Weg zur Macht-Kompetenz© für mehr Erfolg in Beruf und Beziehungen. In diesem Standardwerk hat sie den Begriff Macht-Kompetenz© geprägt und vermittelt Methoden zur Durchsetzung von Zielen und zur Abwehr von Übergriffen unter Beachtung von Ethik und Verantwortung.

Negotiation can make the difference between success and failure, a win or a loss, a 'no' or a 'yes'. But what if you are coming up against a brick wall due to implicit prejudice or even outright discrimination? Be Who You Are to Get What You Want is for anyone who is frustrated with dealing with bias in the everyday negotiations that are part of their professional and personal lives. Drawing on decades of training and experience as a negotiator in high-stakes situations, Damali Peterman has developed successful strategies that will help you become the best communicator that you can be.

Rubin delivers actionable insights drawn from compelling case studies, unlocking the secrets of turning adversity into advantage. This is not just a guide but a blueprint for resilience, arming businesses with strategies to navigate disruption and come out stronger.

In "How to Deal with Microaggressions as an Employee," Kiera Salgado offers a practical, insightful guide to understanding and addressing the subtle, often overlooked aspects of workplace interactions that can impact morale and productivity. This book provides employees at all levels with the tools to recognize and respond to microaggressions, fostering a more inclusive and respectful work environment.

For too long, humans have been following others based largely on that person's sense of physical strength, appearance, and dominance. It's a model that dates back to the Neanderthals and which, incredibly, we continue to apply—consciously or not. The Power of Evolved Leadership establishes a new standard for leadership. It shifts you away from a leadership profile of power, command, and control to move your toward the nuance of motivation, inspiration, and, most critically, the shedding of "ego."

Marcus Aurelius's timeless insights into human behaviour show that 2000 years on, not much has changed in the workplace and we could all do well if we focus on what we can control and worry less about things we can't. As head of the Roman empire, he encountered his fair share of difficult people, frustrating situations and political infighting. In Meditations, Marcus Aurelius encouraged us to accept other people's inevitable shortcomings, make the most of our short life, resist the temptations of fame and flattery and, when things get too much, take a cosmic perspective of our existence.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.

In Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World, renowned management consultant and lecturer Laura Freebairn-Smith delivers a rigorous and practical discussion of energetic, joyful, and productive leadership. In the book, you’ll learn what sets leaders with an “abundance mindset” apart from those with a “scarcity mindset,” and why the former creates work environments that generate superior performance when compared to those created by the latter.

In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.

Bogen behandler en række af de mekanismer og redskaber, der kan bruges af ledere og medarbejdere for at undgå, at samarbejdet i organisationen hindres af ikke-konstruktive konflikter. Coaching er et af de udviklingsværktøjer, som kan anvendes og give lederkompetencer på organisations-, team- og individuelt niveau i forhold til konflikthåndtering. Alle arbejdspladser har dagligt konflikter! Det er et vilkår, der skaber dynamik på arbejdspladsen, men skillelinjen for, hvornår konflikter skaber udvikling, og hvornår de dræner medarbejderne og organisationen for energi, er hårfin.