検索キーワード： 紛争解決・調停

"Verbal Martial Arts, Social Concentric Circles, and Non-Reaction" is a practical guide to thriving in a world where words are weapons and every conversation can become a status battle. It argues that verbal conflict is unavoidable and uniquely dangerous because it unfolds in real time, with no edit button.

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

How much of our time is spent trying to figure out what everyone else is thinking or dealing with the negative thoughts we have about ourselves? How many stories do we write in our own heads to fill in the gaps? Joe, our main character, is an executive for a software company who’s just like the rest of us. He makes his way through life convincing himself that his stories are true... that is until he meets with his daughter and learns about her favorite Journalism class.

The Necessary Goodbye is a practical, eye-opening guide to one of leadership’s most misunderstood and avoided responsibilities: firing someone.

La menzogna svelata non è un manuale per smascherare le bugie, ma un libro per comprendere cosa accade realmente nelle relazioni professionali quando la verità fatica a emergere. Nel lavoro, nelle aziende, nella vendita e nella negoziazione, le persone raramente mentono per ingannare. Molto più spesso lo fanno per proteggersi: dal giudizio, dal conflitto, dalla perdita di ruolo o di credibilità.

Leadership culture is like a multi-layered quilt spun with strands of human DNA, conditioning and habits. And this book deals with the differences, perspectives, priorities, human nature and cultures that are as variable as the cells in the human body. Many leaders, and prospective leaders, confuse personality with the job and think of their team as underlings to be dominated. This book differentiates between 'command culture' and 'service culture', 'inclusiveness and exclusiveness', ego, and the spirit.

Prólogo Este libro no trata de "unas pocas manzanas podridas". Se trata de una cultura donde el engaño es un modelo de negocio y la confusión una línea de productos. SCAMerica = ESTAFAmerica no es un error tipográfico. Es un diagnóstico. Cada día, los consumidores se encuentran en una tormenta de letras pequeñas, patrones oscuros, falsa urgencia y ofertas demasiado buenas para ser verdad. La estafa no es solo el correo del falso príncipe o la llamada telefónica sobre tu "garantía extendida".

Nada é mais inspirador do que uma grande visão que se torna uma nova e triunfante realidade. Pense em como o Empire State Building passou de um esboço a uma joia no horizonte de Nova York em 21 meses, ou como o iPod da Apple passou de um projeto com um único funcionário a um lançamento de produto em onze meses. São histórias maravilhosas. Mas na maioria das vezes as grandes visões se transformam em pesadelos. Quase todas as grandes cidades do mundo têm um fiasco do tipo no seu quintal.

"Building Better Relationships" provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Readers will learn to practice empathetic listening, manage expectations strategically, and skillfully handle conflicts, turning challenging situations into opportunities to reinforce trust.

Actions can only speak louder than words when their intentions are clear. Are you tired of fighting? Feel like your actions and intentions keep getting lost in translation? Frustrated with feeling misunderstood and perpetually caught in a vicious cycle of miscommunication? Psychotherapist Dr. Patricia Timerman Barbosa da Silva, who was also tired of the cycle, developed the IAP Model—Intention, Action, Perception—which she calls the “Google Translate” of communication.

In this timeless classic, Florence Scovel Shinn explains how your beliefs, expectations, and words quietly influence the opportunities and outcomes in your life. At its core, this book reveals a simple truth: what you consistently expect, speak, and believe tends to shape what you experience. While many people notice these patterns, few fully understand why they happen or how to work with them intentionally.

MORE THAN 100,000 COPIES SOLD! The completely updated and expanded edition of the classic reference for managers and business leaders on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, subpar...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.

Führung entsteht im Moment eines Satzes. In der Klarheit, die bleibt, wenn alles andere unscharf wird. Dieses Buch zeigt, wie Worte Orientierung schaffen – leise, präzise, wirksam. Führung wirkt nicht über Methoden oder Rollenmodelle, sondern über Sprache. Über Sätze, die Orientierung geben. Über Fragen, die Räume öffnen. Über Formulierungen, die Unsicherheit benennen, ohne sie zu vergrößern. „Führung ist Sprache“ erklärt die psychologische Mechanik dieser Momente: Warum präzise Worte Halt erzeugen. Wie Unklarheit Konflikte nährt.

Conflict exists in every organisation. Sometimes very obviously. Sometimes quietly. Very few love it. If you are frustrated with yourself for not stepping in; with others, for not playing ball; with the politics that get in the way of getting results; with the clearly dysfunctional teams; then this book is for you. A companion to Mentally at Work, but also a stand-alone book, it takes the science of our brains and the reality of the workplace and gives you practical tools to more effectively navigate the elephant in the room, to decrease conflict.

Viele Führungskräfte betrachten regelmäßige Mitarbeitergespräche als reine Zeitverschwendung. Dabei sind Mitarbeitergespräche eine große Chance, um ein Team zu motivieren, Feedback zu geben und Konflikte beizulegen. Doch nicht alle Führungskräfte wissen, was sie in Mitarbeitergesprächen sagen können, um besonders positiv auf die Mitarbeiter einzuwirken. Die schnellen 55 Führungstipps für Mitarbeitergespräche von Deutschlands Top Führungskräfte-Trainer Wladislaw Jachtchenko sind praxistaugliche Anleitungen für souveräne und effiziente Gespräche mit deinen Mitarbeitern.

Tanto la manipulación como la persuasión son habilidades de tipo social o relacional, se trata de dos posibles estrategias para perseguir el mismo objetivo y ¿cuál es ese objetivo que buscan tanto la manipulación como la persuasión? Es simple, generar una acción en la otra persona, entonces ¿cuáles son las diferencias entre manipular y persuadir? si ambas buscan lo mismo.

People are angry with the world—in some cases, rightfully so—and now view companies as they do governments, as targets of their wrath and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, like handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen.

There are things you want, someone you want to be, changes you want to make . . .But cue the chorus:I don’t have the time, money, or energy for that. I don’t have experience doing “x.” I am too short, fat, tall, old, awkward, exhausted. I work a demanding job. I have children and aging parents and can’t find any time for myself.

This is a book of practical advice for restoring the vibe when trust has been tested, damaged or even broken. It provides an introduction to the Mindful Improv Thinking framework for initiating, engaging and recovering from the difficult conversations that ultimately strengthen trust. Damaged trust is an inevitable reality of collaboration. Good people get it wrong sometimes. We say the wrong thing, drop the ball, and have areas of needed growth that impact our colleagues in ways unintended. What happens next is what determines culture.