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As a top leader today, you’re constantly seeking ways to navigate high-stakes crises and create alignment across complex organizational structures. But what if the missing key to achieving extraordinary business results is something most leaders overlook—humanity? By embracing human connection as a strategic advantage, you can not only stand out in a competitive world but redefine what success looks like for you and your organization.

Unarmed: De-escalation Techniques to Cultivate Courage, Compassion, and Connection is a skillfully crafted guide that offers education, inspiration, and practical strategies for fostering meaningful human connections. This book is more than a mere instructional manual; it is a journey into the heart of empathy, courage, and empowerment. Through the lens of his extensive experience in law enforcement and mental health advocacy, the author reveals the art of de-escalation, providing listeners with the tools and insights necessary to navigate complex interpersonal dynamics.

Owning Your IT is your own, personal guide to breaking free from the habits and behaviors that are holding you back. We all have an "IT"—those habits that seem to have more control over us than we do over them. In Owning Your IT, you'll learn how to identify yours and manage them better.

Mediation—a world where conflict leads to honest communication, healed wounds, and win-win solutions. Or is it? That depends on what you mean by mediation! If you’re confused by the conflict resolution process known as mediation, and all its many meanings, look no further. In The Mediator’s Approach: Five (and a Half) Paths Through Conflict, you will learn the theory, goals, and practices of five (and a half) of the main approaches practiced by mediators today.

In today's fractured world, collaboration is increasingly difficult yet more crucial than ever. Often, to get something done that really matters, we need to work with people we don't agree with, like, or trust. Drawing from thirty-plus years of experience working with leaders in over fifty countries, Adam Kahane shows why conventional collaboration—requiring harmony and agreement—is obsolete. Instead, he provides a groundbreaking approach that embraces discord, experimentation, and genuine cocreation.

In the newly revised second edition of Encouraging the Heart, renowned leadership experts and bestselling authors James Kouzes and Barry Posner deliver an incisive and practical playbook for leaders who want to inspire their followers to achieve extraordinary things. They've packed the book with real-world examples, practical ideas, and eye-opening advice drawn from over four decades of work with countless business leaders.

Toxic workplaces can be bad for your mental and physical health, and they're one of the leading causes of employee turnover. Navigating a Toxic Workplace for Dummies explores what causes work environments to turn sour, and what you can do about it.

Crises are inevitable, but your response to them can shape your legacy. In a world where crises seem to be the new normal, leadership that adapts is more vital than ever. In his new book How Not to Waste a Crisis bestselling Tod Bolsinger offers a refreshing perspective on turning chaos into opportunity. Unlike a typical leadership book, How Not to Waste a Crisis is an invitation to rethink and redefine your approach to leadership in times of upheaval. What sets How Not to Waste a Crisis apart is its vibrant storytelling, engaging illustrations, and practical exercises.

Виктор Шейнов — конфликтолог, психолог и социолог, бизнес-тренер. Разработал теорию перманентного системного управления конфликтами в социальных группах и организациях и реализующую ее социальную технологию. Автор более 250 научных работ, более 30 книг. Доктор социологических наук, профессор, академик Международной академии информационных технологий. Каждый из нас периодически в жизни сталкивается с конфликтами на работе или в семейной жизни, и иногда с собой. В книге Управление конфликтами рассматриваются психологические механизмы возникновения и развития конфликтов.

In three must-listen books, you’ll master effective communication one step at a time. The Communication Guru Collection teaches you how to talk effectively, master small talk, and listen empathically. Every book in the collection delivers highly practical techniques that you can quickly apply to your everyday conversations. Using the skills in each book, your communication ability will skyrocket, leading to more meaningful connections, more effective conflict resolution, and a greater influence on everyone graced by your company.

Do you feel like you’re always busy but never progressing? Unchain yourself from the grip of delay and dive into "Time Management for Procrastinators," the essential guide for those constantly postponing tasks and grappling with the elusive tick-tock of the clock. This transformative book exposes the root causes of procrastination and arms you with practical strategies. Reclaim your work-life balance.

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...

This audiobook is a comprehensive guide to navigating leadership in the real world, blending traditional theories with practical, real-life experiences. Written from the perspective of someone who learned leadership on the job rather than in classrooms, it highlights the importance of emotional intelligence, adaptability, and continuous learning in effective leadership.

Que ce soit dans la vie de tous les jours ou dans la vie professionnelle, il existe un potentiel de conflit lorsque des personnes et des caractères différents se rencontrent. Vous arrive-t-il souvent de vous retrouver dans des situations où vous vous disputez plus longtemps à cause de petits différends ou où vous ne parvenez pas à faire valoir vos intérêts ? Cela met-il en danger vos relations avec les personnes auxquelles vous tenez ou avec lesquelles vous avez une relation de dépendance ? Vous sentez-vous moins éduqué ou moins éloquent que vos interlocuteurs après une discussion ?

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

Stop Jumping to Solutions is a leadership fable about Mitchell, a well-intentioned manager stuck in a cycle of firefighting, pressure-driven decisions, and quick fixes that never truly solve anything. When one bold initiative backfires, he’s forced to face an uncomfortable truth: He isn’t failing because he isn’t smart. He’s failing because he keeps fixing symptoms instead of causes.

Inspired by the Japanese concept of kiku—a more engaged, empathetic style of listening—a sociolinguistics researcher and writer offers a ground-breaking guide to more intentional and meaningful communication. No other life form turns noise into sound, sound into language, then language into...

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

No one sets out to be a bad boss. But some bosses out there really do give it all they’ve got. One in four of us feel like we are currently working for our worst boss ever. That not only has a huge impact on our enjoyment of the job, but our productivity also plummets, which surely is no good for anyone! The problem is, when you are stuck with a job or boss you don’t like, you are given the same two pieces of advice; either suck it up or go off and find a new job, which costs you time and a whole lot of headspace, and costs businesses too! My Boss is a Moron is all about the third way.

Beyond No: Harnessing the Power of Resistance for Organizational Growth is a thought-provoking exploration of the concept of resistance—something that is bound to arise within every organization in response to new projects, policies, or initiatives.