検索キーワード： ビジネスコミュニケーション

The different ways that social change happens, from unleashing to nudging to social cascades. How does social change happen? When do social movements take off? Sexual harassment was once something that women had to endure; now a movement has risen up against it. White nationalist sentiments, on...

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

Make sure your voice gets heard in any situation—and learn to listen, too Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to...

Adriana Alcântara alcançou o sucesso em empresas nacionais e internacionais, sempre valorizando a importância das conexões pessoais e profissionais e o empoderamento de outras mulheres. Numa eficiente mistura de relatos e exemplos práticos, Conexões nos mostra como o amor e a dedicação tanto pelo trabalho quanto por quem está ao nosso lado movem montanhas e abrem as portas para as mais diversas oportunidades.

Economist Best Books of the Year Financial Times Business Book of the Month Read by the author, Andrew McAfee, and Sean Patrick Hopkins. With a foreword by Reid Hoffman, co-founder of LinkedIn. 'A handbook for disruptors' – Eric Schmidt, former CEO of Google We’re living in a time of amazing...

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Get heard by being clear and concise. The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average attention span has shrunk from 12 seconds in 2000 to eight in 2012. So, throw them a lifeline and be brief.  

Un guide pratique et accessible pour apprendre à développer son sens de la répartie ! Qui ne s'est jamais dit en sortant d'une réunion entre collègues ou d'un entretien d'embauche "C'est ça que j'aurais dû répondre ?" Vous aussi êtes de ceux qui, dans le feu de l'action, ne trouvent pas la réponse qui fait mouche ? Les mots ne vous viennent qu'une fois la joute verbale terminée et vous restez frustré de n'avoir pu vous défendre. Il ne tient qu'à vous de ne plus rester sans voix face à une taquinerie ou une question gênante en apprenant les secrets d'une bonne répartie.

言いたいことを飲み込む沈黙か、感情がぶつかる衝突か——そんな息苦しい職場の人間関係に悩むあなたが、アサーティブコミュニケーションを通じて上司との対立を建設的な対話へと変える実践的アプローチです。毎日...

職場の人間関係がもたらす深いストレスから抜け出し、他者を変えようとする無力感を手放して、自分がコントロールできる実践的コミュニケーション術で建設的な協力関係を築くためのロードマップです。毎日の通勤電...

Why is the gap so great between our hopes, our intentions, even our decisions - and what we are actually able to bring about? Even when we are able to make important changes - in our own lives or the groups we lead at work - why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality?  

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry—not just asking questions—creates breakthrough moments that AI can never replicate. In this powerful second edition, ICF global past president Marcia Reynolds shows why reflecting clients'...

顧客自身も言葉にできない隠れたニーズを引き出し、複雑な商談を確実に受注へと導く実践的な営業ヒアリング術がここにあります。大切な商談に向かう移動時間や、静かに集中したい通勤のひとときに耳を傾け、あなた...

This book brings the enduring effectiveness of the Situational Leadership® Model into today’s complex, fast-moving workplace. Through clear explanations and actionable guidance, the book serves as a practical guide to everyday leadership moments: leading others, navigating change, and increasing performance.

Do you want to get ahead in life? Climb the ladder to success? Master networker Keith Ferrazzi says the secret is in reaching out to others. As he discovered early in life, what distinguishes highly successful people is the way they use the power of relationships—so that everyone wins. Never Eat Alone: Expanded and Updated lays out the steps and mindset Ferrazzi uses to connect with thousands of colleagues, friends and associates: people he has helped and who have helped him. 

Today's super negotiator has to be a versatile problem solver, seeking hard-bargain results with a soft touch. With punch and panache, Bob Mayer shows you how to make the grade, revealing powerful negotiating tools draw from a unique blend of sources.

Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Constitution, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations. 

In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.

Leadership can be a blessing or a curse. It can help people rise up to a better life, or it can cause people to fall into despair. Become part of the solution by becoming a high-road leader. The world’s most influential leadership expert, John C. Maxwell, tackles the problem of our divided...