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In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict resolution, virtual team leadership, and all the other things you'll need to know to get your point across. Thanks to the classic, friendly Dummies style, it's easy to make an impression in emails, presentations, virtual events, and in person.

Big Day Wisdom is a high-energy, motivational playbook for life, leadership, and sales, written in Eric Bam’s unmistakably bold, honest, and heart-forward voice. Each chapter serves as a powerful reminder that personal growth, success, and fulfillment are not found in massive, one-time actions—but in showing up consistently, giving generously, and leading with purpose every day.

In his first book, Chad Jenkins shared his revolutionary method for Removing the FILM (Friction Identification to Leverage the Market) by showing us how curiosity can help us Just Add a Zero in business as well as life. In Friction Fuel, he takes us one step further into a world where we leverage client complaints as a catalyst for exponential growth and opportunity.

The importance of effective communication in the workplace cannot be understated. Verbal and non-verbal communication are critical skills in every successful workplace—at the team and employee level—as well as in your personal relationships. From knowing how and when to de-escalate tense situations to dealing with a difficult employee to enhancing your emotional intelligence to listening effectively with your spouse or significant other, learning how to communicate clearly and professionally is key to organizational growth, longevity and productivity.

In The Pause Principle, renowned corporate communications expert Cynthia Kane reveals her tried-and-tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work by breaking free of automatic reactions including shutting down, running away, yelling, or getting passive aggressive or defensive. In this book, listeners will learn how to regulate their bodily responses and emotions to arrive at peaceful and productive resolutions during even the most challenging moments at work.

Master authentic communication: Effortlessly navigate challenging conversations and strengthen your relationships, even if you've struggled. Does confronting someone make your palms sweat and your heart race? Are you worried about damaging meaningful relationships by saying the wrong thing?

In Zeiten zunehmender gesellschaftlicher und individueller Verunsicherung zählt vor allem eines: die Beziehung zu anderen Menschen. Dieser soziale Kitt gibt Sicherheit und schafft Vertrauen. Das gilt nicht nur für den privaten Bereich. Auch im Geschäftsleben wird die Bedeutung von Verlässlichkeit und Ehrlichkeit allmählich wieder erkannt. Der Unternehmer Peer-Arne Böttcher sieht im Aufbau erfolgreicher Beziehungen zu anderen Menschen den einzigen Weg zum Erfolg. Denn Profit kann nicht mehr individuell maximiert werden, sondern nur noch partnerschaftlich.

“If you’ve ever felt like two ears aren’t enough, this book is for you. Deep Listening reveals how we can improve at hearing others—and helping them hear us too.” —Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the podcast Re...

Are you ready to step into the leader you were always meant to be? Do you sometimes doubt your voice, question your impact, or wait for permission to lead? It’s time to stop holding back—and start leading with clarity, courage, and purpose. In Leadership: Mastering Influence, Strategy, and Growth, Adina Brunetti delivers a motivational book that redefines what it means to lead in today’s world.

Are awkward silences and cringeworthy conversations keeping you up at night? In How to Be Liked by Everyone Without Looking Stupid, Oliver K. Castillo delivers a practical, no-nonsense guide to help you move through any social setting—office meetings, family dinners or impromptu parties—with confidence and ease. Drawing on real-life examples, subtle psychology and hands-on exercises, you’ll discover that a few simple tweaks—rather than a total personality overhaul—can dramatically improve how others see you.

"Introverts can't thrive in business communication" — wrong! The Introvert's Guide to Successful Business Conversations proves that introverts can succeed in the corporate world without pretending to be extroverts. This book will transform your career, even if you've always been the quietest voice in the room.

Hands shaking? Mind blank? That familiar dread before speaking to a crowd? You're not alone – 75% of people share that fear. But what if speaking to THOUSANDS could feel as natural, as connecting, or talking to ONE trusted friend? This isn't about some rare, inborn talent. Many legends, from Gandhi to Buffett, battled intense shyness. They didn't avoid the stage; they discovered how to own it, and so can you. This guide provides strategies to conquer fear, connect with your audience, and see public speaking as an opportunity to reach, motivate, and inspire.

Learn the simple steps to make strong arguments that win people over in any talk. They'll Say Yes: Persuasion by Design shows you how to build arguments that get results without being pushy.

All over the world, there are individuals who want to go to work-who are excited to go in on Mondays. They love their jobs because the environment they work in is free of fear and emotional toxicity; and they are unimpeded and able to focus on their work. They do their part to help achieve organizational goals.

Imagine you step into an elevator, join a networking event or dial into a Zoom call—and someone asks, “Tell me about yourself.” You’ve got thirty seconds—maybe less—to make them lean in, nod and think, “I need this person in my life.” Get it right, and doors swing wide—jobs, gigs, connections. Get it wrong, and you’re just another face in the crowd. That’s where How to Deliver an Epic Elevator Pitch by Christina S. Dean comes in: your no-fluff, fun-as-hell playbook for pitches that feel warm, sharp and 100 percent you. Pitch coach Christina S.

Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Constitution, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.

This book provides practical, actionable advice specifically crafted for business professionals, coupled with industry-specific insights that make it relevant for any field. This guide is designed for busy professionals with a focus on real-world applicability and quick, practical insights. Even if you consider yourself a seasoned negotiator, there's always room for mastery and refinement.

Developing the skill to confidently and professionally deliver a speech or presentation is powerful in business! However, the delivery is only one component of a memorable presentation. The structure of the content is crucial in ensuring you effectively and clearly communicate in a manner that helps your audience understand your message. The presenter needs more than great content. You need to present in a way that you Grab the audience’s attention, Guide them through your message and ultimately Get them to take action.

In Coaching for (a) Change, Dr. Greg Giuliano draws on over two decades of leadership and coaching experience to offer a practical, adaptable path forward. Through the GR8 Coaching Framework—eight questions to quickly coach anyone, anytime—you will learn how to kick the “Expert Problem-Solver” habit, shift from manager to coach, and create the conditions for people to own their situation, own their solution, and increase their impact.