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Nutzen Sie die Kraft einer guten Story bereits vor dem ersten Kundenkontakt: in Ihrer Telefonwarteschleife. Lassen Sie Ihre Kund:innen nicht einfach warten - unterhalten Sie sie! So sorgen Sie für gute Laune und eine größere Zufriedenheit. Gleichzeitig kurbeln Sie die Kaufbereitschaft an, revolutionieren Ihr Beschwerdemanagement und sorgen für einen sinkenden Krankenstand.

Was steckt hinter SHIT, also den vier größten Herausforderungen im Business-Alltag? Wie bleibe ich ruhig und gelassen, auch wenn mein Gegenüber provoziert? Warum ist meine Menschenkenntnis nicht so gut, wie ich glaube? Wie gehe ich souverän mit SHIT-Situationen um und erlebe sie in Zukunft seltener?

Leaders are not born, they are developed. It takes time, experience, study, and interaction with people to develop the skills necessary to be a successful leader. It takes time and experience to truly understand the intricacies and techniques that turn good leaders into great leaders. This audiobook contains over 30 years of experience and research combined with real-life interviews of successful leaders at all levels. This information consists of 52 principles that have been developed during this time.

Few things are as fundamental in business as communication. At a time when routines are being displaced by automation and everything is just "a project," employees often feel uninformed, and companies feel like piles of chaos. Face-to-face meetings, emails, and phone calls are holding the enterprise together in a makeshift way, as if tied together with twine. Internal politics is not only the order of the day, but a fundamental tool for effectiveness. Board members as well as employees who simply want to get meaningful work done are becoming more and more frustrated.

Deja de sufrir por las presentaciones. Esta guía te proporcionará la seguridad y las herramientas necesarias para poder persuadir a tu público, vender tus ideas y sorprender a los demás. Entre otros aspectos, esta guía te ayudará a mejorar tu capacidad para enseñar a la gente la importancia de tus ideas, ganarte a públicos difíciles, estructurar un discurso coherente, crear mensajes brillantes, elaborar un buen material visual, mantener la atención de tu público y encontrar el tono adecuado a cada situación.

Every business relies on customers, and new businesses often have to seek them out at an early stage so that they build a solid customer base that will allow them to thrive. Cold calling is sometimes a necessity that many business owners detest. At best, it is sometimes a chore, but at its worst, it can bring about an almost paralyzing fear. This audiobook, The Holistic Guide To Cold-Calling: A Step-by-Step Guide to Help You Create New Business Opportunities, will help rid you of that fear, get chatting, and start creating a stream of new business opportunities.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

Are you ready to have financial freedom? Ready to tap into the simple business that's going to change your life and give you that extra financial relief? Are you ready to live a life you've always deserved? Like most, I've struggled with keeping up with the bills, college, etc. But not until I discovered how to change my life wholesaling.

Frank, a Political Monster: 12 Rules to Succeed in Organizations portrays the story of a remarkable man from a poor neighborhood in Caracas, Venezuela. Frank was born and raised in a household full of love, dysfunctionality, intellectuality, hunger, violence, alcohol, European customs, laughter, tears, death, and more death. By a gracious miracle, Frank ended up breaking the cycle of poverty and becoming a civil engineer, a highly successful manager in the private sector, a husband, a father, an ambitious and tenacious entrepreneur, a shrewd politician.

Shital Kakkar Mehra, India's leading executive presence coach and best-selling author of Business Etiquette, has trained numerous CEOs and star performers over the last two decades. In this book, she shares her proven POISE formula for success - tools to help you maximize your potential and fast-track your career to the coveted role of a CEO.

This hilarious and profound workplace guide proves the rigorously rational and the supremely sympathetic can meet in the middle and merge their strengths. Listeners will discover how blending with their opposite opens the pathway to being their truest selves. The famed Myers-Briggs personality scale says that Feelers (who lead with their hearts) put more weight on personal concerns and the people involved, and Thinkers (who lead with their heads) are guided by objective principles and impartial facts. This audiobook calls them Cacti and Snowflakes - each singularly transcendent.

This book focuses on the increasing need to be less technical and tactical and to be more relationship focused. It begins with knowing yourself, and your willingness to really invest in knowing your employees and teams. It is evident, now more than ever, as we face both an increasingly emotionally disconnected and physically disconnected work environment and world, that our ability to create human connection is our most powerful tool as a leader. Time and time again, it is the “soft stuff” that makes the “hard stuff” work.

In Speak!, you will learn to: conquer fear and gain comfort in public speaking; create and maintain positive impressions; be more natural and relaxed when making presentations; communicate ideas with clarity and force; sell ideas and inspire others; plan and organize professional presentations; speak to a virtual audience; and bring the audience into the conversation, don't talk them to death!

Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizations, and communities flourish. This edition has been revised throughout with new examples; updates on the latest supporting research in neuroscience, positive science, and positive psychology; and a discussion guide. It also features a new chapter on what the authors call tuning in: cultivating awareness of how our physical and mental state affect our perceptions, emotions, and thoughts as we engage in conversation.

While written for the wedding and event industry, these tips can help almost any business, as ghosting is a universal frustration. Why Are They Ghosting Me? includes a recap of the eight tips from Why Don't They Call Me? and ideas for how to handle pricing questions from Alan's most popular book: Shut Up and Sell More Weddings & Events. Whether you've listened to those books, or not, Why Are They Ghosting Me? will help you reduce the ghosting and get you more replies from prospects and current customers.

Are the narcissists in your life making you miserable? Are you worn out by their constant demands for attention, their absolute conviction they are right (even when they’re clearly not), their determination to do whatever they want (regardless of the impact), and their baffling need to control everyone and everything around them? In this thought-provoking, sanity-saving audiobook, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.

Esta guía te proporcionará las herramientas necesarias para expresar tus ideas de forma clara y convincente, de manera que tus clientes, socios y todas las partes interesadas las apoyen. Podrás superar el bloqueo del escritor, captar y mantener la atención de tu destinatario, motivar al lector para que actúe, expresar tus ideas con claridad y conseguir el tono adecuado.

Helena Morrissey has run companies and campaigns and learned through both her own experiences and observing other successful women that confident and authentic style and presence is career-enhancing. Many women feel it's all a minefield, that they should just copy men or 'blend in', but Style and Substance explains why that's unlikely to be a recipe for success and shows how you can achieve that next career goal by developing your personal brand, building confidence and letting your personality shine through.

A brilliant counter-narrative for restoring humanity to the bottom-line, numbers-obsessed culture of the modern, 21st-century workplace.