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¿Sientes que otros conectan con facilidad mientras tú te quedas atascado en la "charla sobre el clima"? ¿Te aterra asistir a eventos de networking o conferencias? No eres el único. Estudios muestran que el 85% del éxito laboral depende de habilidades sociales y comunicativas, esenciales también en nuestra vida personal. Pero la buena noticia es que dominar el arte de la conversación no es un talento, sino una habilidad que se puede aprender.

Telefongespräche sind trotz Social Media, E-Mails, WhatsApp und Co. der beliebteste und effektivste Weg zum Kunden - sowohl für die Terminvereinbarung als auch für das Telefonmarketing. Dabei ist die Art und Weise, wie der telefonische Erstkontakt verläuft, entscheidend darüber, ob dieser dein Kunde wird oder bleibt. Albert Bachmann gibt praktische, sofort umsetzbare Tipps für deine Business‑Telefonate und zeigt, wie du die Leerlaufzeit in deinem Unternehmen eliminierst und mit dem richtigen Kommunikationsmix aus Body Language und Magic Words Menschen gewinnst und mehr Umsatz generierst.

Desafía las ideas convencionales del marketing y aprende cómo acceder al cerebro oculto de tu cliente para crear una red de conexiones que impulse a las personas a comprar tu producto, empresa o visión. Las personas no toman decisiones con la mente consciente, sino por instinto. En este libro, la consultora de marketing y experta en ciencias del comportamiento, Leslie Zane, demuestra que las tácticas de persuasión tradicionales son insuficientes para convencer a los consumidores.

Whether you're an aspiring leader, a seasoned manager, or stepping into a new role, this comprehensive guide is your roadmap to confident and effective leadership. Packed with actionable strategies and 15 FREE downloadable resources, this book equips you with the tools to master communication, ethical leadership, and team building, ensuring your success in today’s dynamic workplace.

Guide your company’s leadership out of the Dark Ages! Set in the Middle Ages and told in ten captivating stories—with humor and wisdom—Shine the Light illustrates the principles of enlightened leadership and the way forward to success.

En medio de la revolución digital, vivimos más conectados, pero nos comunicamos menos. Como respuesta a esto, la especialista en comunicación Mary Nestor comparte consejos y diálogos que te ayudarán a encontrar y elevar la voz para que tu mensaje tenga un gran impacto y buena aceptación en los momentos decisivos. El propósito de este libro es ayudarte a reconocer aquellas situaciones en las que se te presenta la oportunidad —a veces única en la vida— de decir lo necesario.

In Courageous Communication, Robert Heath, Sr. unveils a game-changing framework for leaders who want to make a real impact, not just hold authority. This book is designed for high-achieving CEOs, managers, and emerging leaders facing the demands of modern leadership. Whether you’re looking to inspire your team, gain buy-in without authority, or balance leadership with personal growth, Courageous Communication is the guide you need to elevate every conversation and unlock genuine influence.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

Public speaking is a powerful skill that can open doors in every aspect of life—from your career to personal relationships. Whether you want to give a polished presentation, speak up in meetings, or share your story in front of a crowd, How to Master Public Speaking gives you the tools to succeed.

The Emotional Intelligence Advantage equips you with the insights, strategies, and hands-on exercises needed to overcome challenges, build confidence, and enhance relationships—both personally and professionally. This interactive guide blends knowledge with action, empowering you to practice emotional intelligence (E.I.) in real time.

Understand the impact of non-verbal communication and learn to interpret & use body language effectively in business scenarios. We delves into the nuances of body language, equipping participants with the skills to build trust, exude confidence, & foster collaboration in any business setting.

Does the idea of speaking in front of an audience make you nervous? You're not alone. Most people experience a natural fear of public speaking, but it doesn't have to hold you back. With the proper guidance and tools, you can turn your anxiety-ridden monologues into awe-inspiring speeches that captivate, educate, and motivate. This book offers practical strategies to help you overcome fear, boost your confidence, and deliver impactful speeches with self-assurance and skill.

Whether you're a top-shelf corporate escapee, a fed-up middle manager or a young entrepreneur the e-ttraction method can help you set up a business to achieve your life goals. The 12-step process is separated into three sections to Understand who you are and what you want to achieve, to Build the strategy and assets for your new business, and finally to Leverage your unique assets into a realistic and manageable business model.

Most everyone is aware of IQ—Intelligence Quotient—the measure of a person’s reasoning ability. What about EQ, Emotional Intelligence, the ability to understand and manage emotions? There are, in fact, many other recognized “quotients.” People-ology offers listeners a crash course in a critical, life-altering quotient—RQ, Relationship Quotient—the ability to understand and manage human interconnectedness. Author and futurist Dr. Dennis Sempebwa’s years of in-depth research on this subject provides essential, practical, and easy-to-apply principles to drastically improve your relational life.

Revealing the secrets and mindset of some of the best subversive marketers in the business, Just Evil Enough is the essential audiobook for anyone who wants to cut through the noise and stride ahead in the attention economy.

Beginning your career in Tech sales can be overwhelming and challenging. Here is a guide to help you navigate the start of your selling career and set the foundation for long term success.

Ask yourself what excites you most in life! If it is SALES then listen to this book. Unleash your sales potential and watch your career soar with this incredible book! Packed with invaluable insights and strategies, it is your ultimate guide to mastering the art of sales.

Este audiolivro traz dicas valiosas para ajudar você a iniciar e manter uma conversa e a criar relações genuínas com qualquer pessoa, em qualquer situação. Seja numa reunião social, no trabalho, numa festa ou numa negociação com um cliente, você irá se sentir mais seguro para interagir com os outros. Em 92 capítulos curtos, você vai descobrir como pequenos detalhes na comunicação fazem a maior diferença para cativar as pessoas.

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.

Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding—and falling short—is a pivotal part of ensuring you have the right talent to meet organizational objectives. In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve, and ensure they're growing with the organization.