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What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

In Disciplined Entrepreneurship for Climate and Energy Ventures, veteran entrepreneur Bill Aulet, climate tech expert Ben Soltoff, and the faculty behind MIT's Climate & Energy Ventures course, Tod Hynes, Francis O'Sullivan, and Libby Wayman, deliver a comprehensive discussion of how to bring...

The Growth Engine describes the main challenge professional services firms face as they grow and shows how to develop a scalable business development effort, covering everything from CRM systems and metrics around utilization, to service development and expansion, to account planning and cross-selling, to winning new clients, to team structure and roles, and to performance management.

What if the world’s most overlooked resource isn’t hidden beneath the ground — but spread openly across it? This audiobook reveals a clear, practical, and visionary path to building a new kind of business: buying land no one wants, preparing it for solar development, leasing it to energy companies, and creating profit that does not harm. You don’t need to be an engineer or a billionaire. You need insight — to see what others ignore. While most investors chase crowded markets, the future belongs to those who recognize the value of emptiness.

The 'Success Secrets of Industry Giants', such as strategic customer relationship management, efficient process optimization, and effective team building, are revealed. Boost your business without losing your Time, Money, or Soul. Identify reasons for not meeting customer demands and losing sales opportunities. Develop a high-performing team of business owners at every level, steadily and continually improve robust processes, and consistently deliver value.

TEDx speaker and financial activist Mel Dorman went from dumpster diving to a multimillion-dollar portfolio—not by winning the lottery or working 80-hour weeks, but by cutting out the banks and partnering directly with sellers. Now, she’s sharing the exact blueprint that helped her do it.

This book is a companion to The Mystery of Wealth (Ridley, 2020a) — the first complete economic theory of entrepreneurship. The path to widespread and accelerated entrepreneurship. The purpose of these two books is to demystify the causes of wealth and poverty like never before done. The Mystery of Wealth was the seminal comprehensive presentation of the CDR index. The CDR index is a mathematical model that shows how capitalism (C), democracy (D) and rule of law (R) jointly with natural resources and geography explain almost all economic growth.

In Redesigning Thinking, Clive Grinyer discusses service design – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of designing each interaction and experience in a way that is user-friendly and relevant to the customer.

Neoliberalismo y populismo en el México del siglo XXI México inició el milenio con viento favorable para ser una nación de éxito: había conquistado la democracia, tenía una economía abierta al mundo y su población joven le daba una oportunidad demográfifica única. Un cuarto de siglo...

Large-scale organizational transformations usually don't work. What originally starts as a way of improving an organization becomes an all-consuming distraction, a value-destroying set of activities that, even as it becomes clear they will fail, must be completed at any cost. But there is a better way: becoming an Octopus Organization.

Are you ready to escape the 9-to-5 grind and build a profitable side hustle using the most powerful tool of our time—Artificial Intelligence? This step-by-step guide reveals exactly how to generate consistent $5K monthly cash flow by leveraging AI tools, automation, and smart digital strategies.

Armed with the hands-on guidance in From Panic to Profit: Uncover Value, Boost Revenue, and Grow Your Business with the 80/20 Principle, companies of any size and in any industry can pivot from panic to profit in a 100-day turnaround using just four steps: set the goal, develop the strategy, build the structure, and launch the action plan. To set the stage for the four steps, this book first empowers leaders to replace their fear, uncertainty, and doubt with confidence from segment-by-segment insights into their business, its customers, its products, and its markets.

The Freedom Driven Agent is a roadmap to escape that trap and build a business that truly serves your life. After selling thousands of homes and coaching over two thousand agents, Lars Hedenborg discovered that the path to freedom isn’t about working harder — it’s about building smarter. Whether you’re a solo agent, team leader, or broker-owner, this book will challenge how you think about success and give you the blueprint to finally live the life you imagined when you first got into this business.

Brought to you by Penguin. You can live a better life. Start here. Start now. Disruption is everywhere. From artificial intelligence to economic uncertainty to the pandemic's effect on the workplace. We've never seen anything like it in our lifetimes. But how can we use disruption to our...

تشدد عقلية تنمية الكعكة على أن حجمها غير ثابت، فاستثمار الشركة في أصحاب المصلحة لا يعني أنها تقلل من شريحة المستثمرين في الكعكة، بل يعني أنها تنميها، وفي النهاية سينتفع المستثمرون من هذا. ربما تحسن الشركة من ظروف العمل بها بسبب اهتمامها الصادق بموظفيها، ومن ثم يصبح هؤلاء الموظفون أكثر حماسًا وإنتاجية, وربما تطور شركة ما عقارًا جديدًا للحد من الوباء دون أن تضع في اعتبارها ما إذا كان الأشخاص المتضررون من هذا الوباء سيمكنهم تحمل تكلفة هذا العقار أم لا، ومع ذلك تنجح في النهاية في التسويق له. وربما تقلل شركة ما من انبعاثاتها ليس خوفًا من.

Transform your professional journey by mastering the art of genuine salesmanship. In CAPitalize Your Sales, Christopher A. Panagiotu offers an invaluable guide, crafted from his personal journey of professional development. More than just a resource; it's the mentor Chris wished he had during the early stages of his career. Distilling insights from over 20,000 hours of dedicated work in building his business, podcast, and brand, Chris shares a wealth of knowledge that led him to generate over $1,000,000 in annual revenue, starting from his humble beginnings in an apartment.

In today's rapidly changing work environment, building a high-performing team isn't optional - it's essential. Thriving Teams is a practical, evidence-based guide to creating teams that are united, aligned, and set up to achieve. Drawing on Claire Gray's Thriving Teams Model and years of...

Selling professional services, particularly for new or aspiring consultants, can seem daunting and distasteful. The Best Selling Coach shows that it doesn’t need to be this way and, using a four-stage process, shows coaches how to first build their confidence and go on to locate, connect, and meet desirable clients, virtually or in person. This book guides listeners through asking for the sale and keeping control of the business relationship as it develops.

This essential guide reinvents selling for today’s B2B market, showing sellers how to overcome stalled deals and customer indecision.

Million Dollar Builder 2.0 delivers a proven system to break through the chaos—and build a seven-figure net profit business with clarity and control. Kurt Hegetschweiler shares the advanced strategies and systems he’s used to help thousands of builders across the globe create high-profit, low-stress businesses—and live life on their terms.