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No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

Are you in sales and want to win more customers, make more money, and build a solid reputation that skyrockets your career? Success in selling doesn’t always depend on doing everything right. Closing a deal often relies on remembering what not to do - like don’t hate on your competition and never fax the facts. After three decades in the office trenches, Glenn Poulos has figured out exactly what to do - and what to avoid - to get the deal.

Hoy en día, quien no logra persuadir, por lo general, hace lo que los demás hacen, sigue órdenes, no es totalmente feliz, pero, por lo menos, se siente cómodo. Cómodo con la falsa idea de seguridad. Por otro lado, quien posee el arte de la persuasión, logra todo lo que desea, vive sus sueños, y desarrolla su potencial al máximo. Gracias a este audiolibro aprenderás herramientas básicas y funcionales sobre cómo vender sin vender, estrategias de venta comprobadas y 100% efectivas, cómo superar las expectativas de tus clientes, y mucho más.

Die Strukturen in Organisationen und Unternehmen sind immer noch stark von Männern geprägt. Wie man sich in diesem Umfeld als Frau erfolgreich verhält, ohne sich verbiegen zu müssen, schildert die renommierte Führungskräftetrainerin Marion Knaths. Sie war selbst leitende Angestellte eines Konzerns. Mit Esprit und Verve gibt sie ihre langjährige Erfahrung anhand vieler Beispiele aus dem Arbeitsalltag weiter. Immer mit Humor und immer mit dem Ziel, den Einfluss von Frauen auf die Spielregeln zu vergrößern.

We're all nice. In fact, we're told we're too nice and we have to change to succeed: 'play the game!'; 'beat them down!'; 'toughen up!'. Do we have to choose between betraying our own values and being left behind without a voice? Absolutely not. We can naturally be persuasive and successful every day without making enemies of ourselves or other people.

Découvrez ce guide pratique qui vous donnera les outils pour négocier et atteindre vos objectifs ! Nous sommes tous des négociateurs ! Chef d'entreprise, parent au foyer, manager d'équipe ou représentant commercial, nous négocions tous les jours, entrainant parfois d'importantes conséquences dans nos vies. Pourtant, rares sont ceux qui maîtrisent réellement les outils de la négociation et atteignent leurs objectifs. Ancien négociateur du RAID, Christophe Caupenne profite de son expérience de terrain pour apprendre à tous à négocier efficacement.

¿De qué manera una mujer llega a puestos de responsabilidad y poder que parecían reservados sólo a los hombres? ¿Cómo se toman las grandes decisiones en las empresas líderes de mercado, en la conducción del Estado y en la cima de las Naciones Unidas? ¿Qué podemos aprender de esas...

Regarded as one of the most important sociological and business commentaries of modern times, The Organization Man developed the first thorough description of the impact of mass organization on American society. 

There are so many occasions when you need to negotiate, including when you interview for a new job, buy a car, look for a house, start a business, or purchase a secondhand item at a garage sale. Having solid negotiation skills can always help you get the best price or to forge the most successful long-term relationships. You’ve likely negotiated often in your life without really thinking about it or how you could have improved. Unfortunately, most people do not feel particularly confident about their negotiation skills.

Star and executive producer of the hit TV show Bar Rescue and New York Times bestselling author of Don't Bullsh*t Yourself, Jon Taffer reveals the transformational power of conflict, sharing his toolkit for arguing smarter—at home, at work, and in life. Most people try their best to avoid...

From a leading Yale expert and serial entrepreneur, a radical, principled, and field-tested approach that identifies what’s really at stake in any negotiation and ensures you get your half—so you can focus on growing the pie. Negotiations are incredibly stressful and can bring out the worst...

In Creative Conflict, negotiation experts Bill Sanders and Frank Mobus use a dynamic, dialectical approach to show how negotiations are driven by competition and cooperation at the same time. They believe that when we tiptoe around conflict, we negotiate in a halfhearted way that limits our results. By contrast, creative negotiators probe and push until they hit a wall of disagreement, and then they figure out how to get past it.  

“We all face negotiations every day…If you walk into battle with the simple principles of The One Minute Negotiator in mind, you’ll walk away with what you want and leave the other person happier for having done the deal.” –Dave Ramsey, bestselling author of The Total Money Makeover...

Organization: Contemporary Principles and Practice addresses organizational issues in terms of how managers experience them and how MBA students can most effectively learn about them. John Child draws attention to the exciting possibilities currently arising in organizations as the conditions for their survival change. His analysis covers new internal organizational forms, various kinds of network organization, and the evolution of organization to meet new demands. 

Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organizational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.  

The definitive program on negotiating from the bestselling author of How to Read a Person Like a Book and The Art of Negotiating Known as the father of contemporary negotiating, Gerard I. Nierenberg has taught top executives across the country how to come out of their business deals as winners...

DEAL YOURSELF A WINNING HAND! Whether you're closing a multi-million dollar acquisition or the purchase of a new family home, securing a raise from a tough minded boss or reaching an agreement with a partner, the pitfalls of negotiating are the same. Now the brilliant strategist behind some of...

A law professor and author teaches non-attorneys how to think like a lawyer to gain advantage in their lives—whether buying a house, negotiating a salary, or choosing the right healthcare. Lawyers aren’t like other people. They often argue points that are best left alone or look for mistakes...

Negotiation is a social activity that involves disciplines like language, observation, reaction, listening, speaking, storytelling, humor, and sensing. The number one thing you bring to every negotiation is you. This book helps you understand how these various behaviors and disciplines come to play and therefore how you can become a better negotiator. The book helps you develop the mindset and tools to become a great negotiator for yourself and for others.

From the minute you wake up, you start negotiating. First with yourself about how much longer you can stay in bed, which route you will take to work, and then with those around you in a personal and professional setting. The seeds of negotiation are deeply rooted in every aspect of your life - which is why it’s important to learn to negotiate effectively.