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Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Connecting like a PRO®: Unleash Your Superpower is a high-impact guide for professionals who want to master the art of human connection. Blending real-world business insight with behavioral psychology, Paul Bramson reveals how to identify the hidden motivators that drive people, so you can build trust faster, communicate with confidence, and influence with authenticity.

Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great.

Vous avez ouvert votre entreprise mais les ventes ne décollent pas ? Vous avez l’impression de perdre votre temps et votre argent ? Alors ce livre est fait pour vous ! Perfectionnez-vous pour perfectionner votre business !

One of Scarlett Abbott's 2023 World Changers, Marva Bailer takes a modern twist on business protocols that haven't changed since the '80s in her book, Be Unexpected. Energizing the routine and mundane professional lectures and meetings, Be Unexpected will teach listeners soft skills in a relatable way that will help create positive connections.

When Mark and Gus first met, they had no way of knowing they would one day be the owners of the largest home service company in Dallas–Fort Worth! From the onset of their first meeting, these two men knew they were part of something unique, something bigger, something they hope can be an example for others. Discover the elements they put in place to create a company that works not just for its customers but for its team members and its community.

People believe that working hard is enough to have success without realizing they need to create personal visibility for themselves. A pivotal feedback conversation Susan M. Barber had with a mentor led her to find a way to create authentic visibility for herself. Barber created a successful process that helped her build visibility for herself, her teams, and now her clients. This process is broken down into easy-to-follow steps in her new book, The Visibility Factor, a guide to shape the visibility that you want for yourself and your career.

Leadership development experts Ed Offterdinger and Catherine Allen know from years of professional experience that higher profits; happy, engaged, and productive employees; better relationships away from work; and a better world are the result when companies put people development at the center of their strategy. And now more than ever, employers and employees know that embracing continuous learning and development is the single most important way to adapt and succeed in a fast-changing, complex, and technically driven world.

The Beautiful Business encourages entrepreneurs to reclaim their business and life as a fundamental creative journey that enables their people and their business entity to continually evolve and thrive.

There is no higher accolade than being recognized as someone who helps others perform at their best. Every day we’re faced with a future that seems more daunting than the day before. The problems appear bigger than ever but so do the opportunities. It’s easy to feel overwhelmed and alone in the face of such cataclysmic change. That’s why we’re only as good as the potentiators we purposefully place in our lives. They are the everyday superheroes whose superpower is to enable us to perform at our best. In turn, we need to intentionally play that role for other people.

What’s Your “And”? is a compelling wake-up call that rejects the conventional wisdom that professionals have to conform to a specific stereotype to be successful at work. In fact, defying the norm by sharing your outside-of-work passions makes you a better professional while also making your organization more equipped to attract and retain talent and clients.

Disruption happens every day across the corporate world. As employees, we experience reorgs, layoffs, and acquisitions, and as disrupters ourselves we move cross country, chase ideas, and challenge norms. Disrupted! shares the perspective of talent leaders who are balancing the fast-paced expectations of companies against the skills of employees.

The world is in a constant state of flux, making it imperative for companies to keep changing and innovating to meet the market needs. This is even more pertinent now, as we are witnessing the biggest crisis in recent history. This crisis might lead to more companies struggling, and collapsing. If market-, client-, and user-needs change while companies don’t, they risk losing. On the flip side, businesses that stay relevant and lead the pack are those that are constantly and mindfully innovating with correct and proven methods.

Finally, a booklet that integrates the best of business management with the realities of the nonprofit world! While helpful to any reader, the booklet is targeted at those who work in, volunteer with, and support the nonprofit sector. Jim Morgan believes no matter your role in life or job title, anyone can improve their management skills with understanding and practice.

Leadership is all about leading people. if you can't effectively lead people, you can't be considered an effective leader. The Force Multiplier is the leadership book for everyone who wants to maximize their ability to lead people. From the opening chapter, Tony Chatman provides a fresh approach to the familiar, real world problems facing leaders. This book provides a practical roadmap to prepare you for the diverse challenges of leading people.

Unprecedented access to infinite solutions has led us to realize that having all of the answers is not the answer. From innovation teams to creativity experts to crowdsourcing, we've turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face. What if your organization had an effective systematic approach to deal with any problem?

In the modern workplace, conflict has become a dirty word. After all, conflict is antithetical to teamwork, employee engagement, and a positive company culture. Or is it? The truth is that our teams and organizations require conflict to get things done. But we avoid conflict and build up conflict debt by deferring and dodging the difficult decisions. Our organizations are paying the price - becoming less productive, less innovative, and less competitive.

El entorno empresarial actual exige una nueva forma de trabajar y liderar. Este enfoque de liderazgo mira en tres dimensiones: centrado en la persona, en sus relaciones y en sus resultados. A su vez, hoy se requiere un estilo de liderazgo humilde, vulnerable, inspirador, empático, con equipos multifuncionales independientes, con delegación y autonomía y relaciones colaborativas y solidaria. La forma correcta de resolver los conflictos es utilizando los valores como referencia.

Applied Wisdom for Nonprofits: Eight Practical Tools for Leadership is a compact and lively handbook for anyone who works in a nonprofit organization. Jim Morgan believes that whatever your job title, you can improve your management skills with understanding and practice. He shares his proven insights into management through easy-to-remember maxims called "Morganisms", designed to allow individuals or teams to think about - and then apply - management principles to complex, real-life situations.

Victor VanWely has no use for social media. But now the executive director of the National Society of Rodent Professionals (NatSoRoPro) is facing the biggest challenge yet in his career: organizing the annual world conference Rodentia. Things are not looking well. They are far behind on registrations, their budget is depleted, and the chairman of the board is losing his patience. Can social media indeed be his savior, as everybody always seems to claim?