Episode SummaryHow do we keep humanity at the heart of work as technology rapidly evolves? In this episode of Built by People, host Dave D’Angelo sits down with Yutaka Takagi, a 30-year veteran in HR and payroll technology, to explore the evolving role of tech in shaping people-centric workplaces. From early days coding DOS systems to advising global organizations on digital transformation, Yutaka brings a rare perspective that blends technical expertise with deep human empathy.

He shares pivotal career moments—from volunteering at a computer learning center to uncovering the surprising importance of analog office rituals—that shaped his approach to leadership. Yutaka also discusses how communication and empathy remain irreplaceable skills, even in an AI-driven future. Tune in to learn how thoughtful leaders can balance automation with humanity to build organizations that truly serve people.

Key Timestamps

• [00:53] – Yutaka’s unconventional entry into HR tech through early IT systems

• [02:17] – The intersection of people, business, and technology

• [03:06] – Career-defining insights from the analog-to-digital shift

• [06:37] – Learning resilience and adaptability from a tech failure

• [08:51] – Yutaka’s vision for a human-centered legacy in tech

• [10:34] – Why empathy and communication are our irreplaceable superpowers

Takeaways

• Recognize the hidden value in human processes before automating them

• Stay adaptable—tech will fail, but your ability to communicate must not

• Keep people at the center of all digital transformation initiatives

• Empathy and communication remain our most vital leadership skills

• Prepare for AI, but don’t delegate the human impact to machines

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