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In this episode of Workday Gold, Keith sits down with Workday veteran Steve Atnip to talk about his winding career path, from accounting to HRIS manager to Workday consultant. Steve shares a pivotal elevator pitch moment that led to his first Workday implementation and how that decision shaped his career. They discuss key differences between supporting small vs. large (200,000 employees) Workday tenants, including performance issues, report optimization, and managing large volume events.

The second half of the episode takes a deep dive into performance reviews. Steve challenges the typical compensation-driven approach and makes the case for real performance management rooted in business strategy. Keith and Steve discuss what makes a great performance process, why middle managers need more support, and how managerial courage and emotional intelligence are critical in creating meaningful employee conversations.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com at

https://keithbitikofer.com/

https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Steve Atnip, you can find him on LinkedIn:

https://www.linkedin.com/in/steveatnip/

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In this episode of Workday Gold, Keith Bitikofer is joined by Eric Olson, VP of Customer Operations at OneSource Virtual. Eric shares the winding path of his Workday career, from raising his hand for payroll at CPSG to navigating mergers, acquisitions, and a return to OSV. He highlights the critical role that saying "yes" plays in shaping long-term career growth and offers candid insight into how company culture, leadership mindset, and team trust evolve.

They also explore OSV's strategic transformation after divesting its professional services division. Now, OSV focuses entirely on in-tenant business process services for Workday customers. Eric discusses how that shift has opened new doors for collaboration and alignment. The episode wraps with powerful leadership lessons on transitioning from contributor to manager to executive, especially the unseen challenges and responsibilities that come with each level.

For information on all of Keith's books, newsletter and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Eric Olson, you can find him on LinkedIn at

https://www.linkedin.com/in/ericolson1/

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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid unpack the intersection of AI and Workday. From slow adoption in enterprise settings to the rising importance of AI literacy—even for non-technical roles—they explore why now is the time to get hands-on with tools like ChatGPT and Claude. Keith shares practical tips like replacing your Google searches with AI prompts to start building confidence.

They also reflect on their Workday journeys—what they wish they knew at the start, why Workday always keeps you learning, and how people and psychology play an outsized role in success. Whether you're deep into Workday or just getting started, this episode is filled with relatable stories, helpful mindset shifts, and encouragement to take ownership of your career in this fast-changing ecosystem.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com.

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/