Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

• The origins of Within the Trenches and Ricardo’s dispatch career

• Memorable stories and calls that shaped the podcast

• Behind-the-scenes of launching the podcast and early challenges with audio and content

• The evolution of the show, including the #IAM911 movement and Imagine Listening

• What’s next for the podcast and how the community can get involved

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

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Episode topics –

• Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher

• Handling overwhelming call volumes and life-or-death situations during Hurricane Helene

• The emotional impact of difficult calls and the importance of peer support and self-care

• Adapting to chaos, including technology breakdowns and working without contact from family

• Moments of hope: community support, the power of kind words, and the road to recovery

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC .

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Episode topics –

• Stephanie's 18 years of experience in public safety.

• The unprecedented challenges of Hurricane Helene in Henderson County.

• The difficulties faced by 911 dispatchers, including increased call volume and lack of resources.

• The emotional toll on public safety workers as they tried to help their community.

• Positive outcomes and improved camaraderie among the team post-crisis.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.

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Episode topics –

• Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.

• The transition from EMS to corrections and eventually into dispatch.

• Importance of good training and support system for new hires in dispatch.

• Discussions on how public safety professions can affect personal relationships and parenting.

• The significance of talking about mental health and wellness in this profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 596 features Chase, a 911 professional out of Ohio.

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Episode topics –

• Introduction to Chase's unexpected entry into the public safety field.

• Challenges of being a 19-year-old working alone in a jail.

• Chase's transition from aspiring police officer to passionate dispatcher.

• The significance of having a strong support system in 911 dispatch.

• Reflections on how the profession impacts personal growth and emotional resilience.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 595 features Daylan, a center manager at Brazoria County, TX.

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Episode topics –

• Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.

• The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience.

• Her experiences with domestic violence calls and the importance of empathy in 911 dispatching.

• The intersection of career growth and personal faith, and how it has guided Daylan's journey.

• Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

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Episode topics –

• AK's transition from law enforcement to becoming a wellness specialist.

• The critical moments in law enforcement that shaped her journey.

• The importance of mental health resources and recognizing burnout.

• AK's current work in coaching, speaking, and spreading awareness about wellness.

• Her debut book, "Beat the Burnout," and its impact on frontline workers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.

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Episode topics –

• Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter

• The emotional challenges and support systems in place for dispatchers handling traumatic calls

• Insightful anecdotes from ride-alongs and unexpected 911 call situations

• How dispatchers decompress and manage stress with personal coping strategies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.