Episode 668 features a solo episode in celebration of a Decade of Voices, the tenth anniversary of the #IAM911 movement.

Episode topics –

• The 10-year anniversary and global reach of the #IAM911 movement

• The origins and impact of sharing dispatcher stories

• Introduction of imaginelistening.com as a living archive for stories

• The launch of the Gary Allen Legacy Collection preserving historical 911 audio

• Exclusive teasers and announcements about the future of Imagine Listening

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Jen's early influences and journey into public safety dispatching

• Evolution of technology and the dispatch center, from dot matrix printers to gaming monitors

• Handling critical and emotionally challenging calls and their long-term impact

• The importance of mentorship, humility, and celebrating wins in the dispatch center

• Navigating retirement, identity, and mental health in a demanding 911 career

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 666 features a solo episode where we visit an archive of past 911 calls.

This episode is sponsored by RapidSOS

Episode topics –

• The origins of Within the Trenches and how the podcast was launched

• Breakdown and discussion of a disturbing family homicide 911 call

• Analyzing a deceptive 911 call where the caller is later revealed as the suspect

• The tension and fear of live home invasion calls and how dispatchers guide callers through them

• The critical importance of dispatcher intuition in situations where callers cannot speak freely

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.