The quick answer to the title question is:

Because speech is the most powerful conflict management tool we have.

In this episode, I’m joined by Prof. Sophie Scott of The Institute of Cognitive Neuroscience, University College London, who:

Helps me bust one of my favourite communication myths,

Speaks from experience – including her experience of doing stand-up – about science?! And

Shares the most important tip to help any of us start harnessing the power of speech across the board.

Once you can do what Sophie recommends, you can take advantage of the more specific conflict management tips I’ll give you on the blog.

On the show, we talk about one way our voices connect us without words – when we laugh – and I promise you a link to ‘Bill Bailey’s little LOL experiment’ – so here it is:

https://youtu.be/q8pqepZW7-E?si=gtK2hoNa6YBE98ud

I also promise you the link to the full version of Sophie’s Standup set (as part of UCL’s Bright Club, in 2011) – although I do need to correct myself on that score –

I say you can ‘watch the whole thing on YouTube’ – but I should have said ‘listen’ – at least, I can only find the audio:

https://youtu.be/xCuaqH4xgCA?si=yHRaFfTaFOcXuxWR

The one little ‘naughty’ word in that clip is why I’ve had to mark this episode as ‘explicit’!

As always, if you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website:

http://www.savvybusinessresolutions.com