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"Who Builds These Things? A Chat With a Voice Bot Designer" – AI Voice Bot Podcast

In this episode of the AI Voice Bot podcast, hosts Jess and Chris dive into the world of the unsung heroes behind conversational AI — voice bot designers. With voice AI now handling 40% of customer service calls (often without people realizing they're talking to a bot), the question becomes: Who’s actually designing these experiences?

Enter Dave King, voice bot designer from AI Voice Solutions. Dave gives listeners a behind-the-scenes look into how these bots are built — from researching human behavior and analyzing real conversations to designing emotionally intelligent personalities that can adapt in real time.

The episode explores:

• How voice bots are now capable of detecting emotions through vocal tone
• Why designers build character profiles for each bot, like scriptwriters for film
• The concept of "graceful degradation" and smooth handoffs to human agents
• Cultural and regional differences in bot personality design
• The ethics of transparency in bot-human interactions
• Real-world success stories, like reducing wait times in healthcare by 40%

Jess and Chris unpack the fascinating intersection of psychology, technology, and design that makes modern voice bots so effective — and, often, indistinguishable from human agents.

Whether you’re a tech enthusiast, customer experience leader, or just someone curious about who’s behind the AI voices we hear every day, this episode will change how you think about talking to machines.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave
• 💬 Text "Just ask Dave"