In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.

Episode 215: Richard Blank - CEO Costa Rica Call Center

In this episode you will learn:

● Character during chaos is an important leadership trait.

● Promote individuals based on their strengths and redirect them to roles where they can excel.

● Express appreciation and acknowledge the contributions of team members.

● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.

● Recognize and leverage your unique talents and skills, and don't downplay their importance.

● Improve your voicemail message and ensure congruence between your audio and visual presence.

● Give a personalized outbound voicemail message to make a positive impression.

● Be the lone voice of dissent when necessary and advocate for others.

About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.

https://youtu.be/Xs4XRi6Ca3s

https://youtube.com/shorts/wSiTO-n9WBY

https://youtube.com/shorts/a34o4FLSPhU

Richard Blank hired bassist Garry Gary Beers of INXS.

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you:

Grow your business from the stage & build a powerful global brand

Overcome stage fright & become a confident, charismatic speaker

Learn from multimillionaires about their journey to success & how they made their first million

5 Steps To Make Your First Million - Richard Blank and Harry Sardinas. Grow Your Business from the Stage & Build a Global Brand

Are you ready to level up?

Want to grow or start your business?

Dream of making your first million?

Ready to attract wealth & abundance into your life?

https://youtu.be/t6w2jWDVWmk

https://youtu.be/eNFDkn4FPRk

Richard Blank hired bassist Garry Gary Beers of INXS.

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Speakers Are Leaders Motivation Podcast, Harry Sardinas, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hosted on Acast. See acast.com/privacy for more information.

In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank

Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.

00:00 Introduction to Costa Rica's Call Center Industry

00:39 Meet Richard Blank: From Philadelphia to Costa Rica

00:49 Building a Unique Company Culture

02:21 The Journey of Growth and Expansion

04:03 The Role of Gamification in Call Centers

04:59 The Human Touch in the Age of AI

08:09 Challenges in the Call Center Industry

10:20 The Importance of Honor and Professional Ethics

12:16 Richard's Personal Journey and Inspirations

15:29 Creating a Positive Work Environment

16:36 The Importance of Assertiveness and Balance

17:21 Mentorship and Recognition

18:45 Marketing Strategies and Respect for Telemarketers

19:43 Lightning Round: Quick Insights

22:38 Reflecting on Success and Early Challenges

29:14 Advice for Young Entrepreneurs

32:11 Conclusion and Final Thoughts

Three Key Topics Covered:

Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance.

The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections.

https://youtu.be/6YTUFREg_1g

https://youtu.be/do5AgRztFA0

https://youtu.be/PQbbV-WYNlY

https://youtu.be/7nc8OmFCs1Y

https://youtu.be/jk51kgMpdsI

Richard Blank hired bassist Garry Gary Beers of INXS.

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hosted on Acast. See acast.com/privacy for more information.