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In this episode, Todd and Jen are joined by Hello Hair Co. stylists, Brooke and Tori, for a special Q&A session.

Instead of the usual format, the team flips the script—Brooke and Tori bring questions gathered from fellow stylists, salon groups, and their own experiences.

From dress codes and business cards to cancellation policies and side hustles.

An honest conversation, some strong opinions, and practical advice for salon owners and stylists navigating today’s industry.

Key Takeaways

• Dress Codes & Professionalism: Why some salons use all-black dress codes, and how freedom of expression can attract the right clientele.
• Business Cards vs. Digital Presence: The shift from traditional marketing tools to Google, Instagram, and automated client touchpoints.
• Loyalty Programs & Discounts: Why discounts often hurt more than they help — and why hospitality and surprise gestures build stronger loyalty.
• Cancellation Policies: The pitfalls of blanket cancellation rules and why people-first flexibility creates stronger long-term relationships.
• Side Hustles & Weddings: Why stylists’ outside opportunities aren’t a threat — and how integrity matters most.
• Levels & Promotions: Moving beyond old-school level systems to individualized growth, flexible raises, and price-point transparency.
• Team Culture & Retention: Why trust, communication, and respect for work–life balance keep teams strong over time.

Timestamps

• [00:00] Intro: Todd, Jen, Brooke & Tori set the stage
• [01:00] Opening takes: goal setting, patience in learning, music licensing, and the realities of beauty school
• [07:00] Salon culture: why communication with leadership matters
• [10:00] Dress code debates: all black vs. individuality, professionalism, and jeans in the salon
• [17:00] Business cards in 2025: helpful or outdated?
• [22:00] Loyalty programs, discounts, and why hospitality wins
• [31:00] Cancellation policies: people-first vs. rigid enforcement (which never happens if we're being honest)
• [38:00] Time off, flexibility, and building a supportive culture
• [42:00] Side hustles and weddings: where ownership should (and shouldn’t) step in
• [47:00] Level systems: old-school approaches vs. modern individualized growth
• [58:00] Final Q&A: taking back past employees and protecting team culture
• [01:04:00] Wrap-up

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