Tony Joins us once again as a host and we are joined by Alex Allen Global inclusion and collaboration leader for Cisco's customer Experience Organization. Alex talks to us all about his drive and passion to help leaders create a more diverse and collaborative environment in the workplace and how having that mindset will increase perspective, drive innovation and create a better culture.

Pat Tittiranonda, Vice President of Experience Design & Incubation at Cisco joins the show today and we have a great conversation with her about user interface and user experience designs, how to make them as intuitive as possible and how she and her team try to surprise and delight their users in everything they do.

We also get to chat about her teams work to help with Rhino conservation efforts in India and Pat shares her inspiring journey with us.

Zak Zielezinski, the head of Insights & Innovation for Cisco's Customer & Partner Experience (CPX) joins the show to talk about his journey from start-up entrepreneur to Cisco, the different challenges faced doing so and how that experience and into knowledge of customers has helped transform the way Cisco listens to and learns from customers.

We also find out what his favorite job ever has been and what he does in his free time (if he ever had any)