• We Know That We Need to Know What We Don't Know | Episode 42

  • 2025/04/13
  • 再生時間： 27 分
  • ポッドキャスト

We Know That We Need to Know What We Don't Know | Episode 42

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  • Ilai Szpiezak, Co-Founder at Dolphin AI, explores how businesses can unlock the power of customer insights hidden in everyday interactions. He reveals the potential of contact centers as rich data sources that guide product innovation and increase retention. He shares the impact of empathy, technology, and organizational alignment on customer satisfaction. Finally, he underscores how focusing on the voice of the customer reshapes a company’s strategic direction.

    ‘We should keep an open mind that the data can inform us of what we need to know, not always what we want to know.’ - Ilai Szpiezak

    From revealing game-changing insights hidden in everyday customer interactions to demonstrating the value of cross-team collaboration, this conversation underscores the power of an open-minded approach to data. Hear how empathy and adaptability shaped Ilai’s journey into tech, and discover why prioritizing the voice of the customer propels innovation. Gain practical tips to align product strategy with genuine user feedback and unlock new growth opportunities.
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あらすじ・解説

Ilai Szpiezak, Co-Founder at Dolphin AI, explores how businesses can unlock the power of customer insights hidden in everyday interactions. He reveals the potential of contact centers as rich data sources that guide product innovation and increase retention. He shares the impact of empathy, technology, and organizational alignment on customer satisfaction. Finally, he underscores how focusing on the voice of the customer reshapes a company’s strategic direction.

‘We should keep an open mind that the data can inform us of what we need to know, not always what we want to know.’ - Ilai Szpiezak

From revealing game-changing insights hidden in everyday customer interactions to demonstrating the value of cross-team collaboration, this conversation underscores the power of an open-minded approach to data. Hear how empathy and adaptability shaped Ilai’s journey into tech, and discover why prioritizing the voice of the customer propels innovation. Gain practical tips to align product strategy with genuine user feedback and unlock new growth opportunities.
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