Have you ever faced a crossroads that not only changed your career but reshaped your entire future? That's the story I, Mackenzie Kilshaw, share with you today as I introduce Mackenzie Kilshaw Co., my new consulting firm that's set to transform the realms of sales, marketing, customer service, and leadership.

With my father, Barry Firby, by my side, we peel back the layers of my professional journey, revealing the pivotal moments from early career roots in babysitting to leading the charge in major corporations like SaskTel and Hershey's. This episode isn't just about my story; it’s about the resilience and innovation that can emerge from life’s unexpected turns, and I'm here to guide you through it all.

Join us as we traverse the emotional and entrepreneurial landscape that defined my path, highlighting the life-altering impact of my mother's passing and the subsequent leap into the world of entrepreneurship. Opening physical storefronts, venturing into online businesses, and eventually diving into the tech sector—I've worn many hats and now bring this wealth of experience to the podcast.

With Barry's poignant questions steering our dialogue, we extend an open invitation to all listeners who are seeking to reinvigorate their business or start a new venture. If you're hungry for insights and ready for a collaborative journey, let's connect and explore how Mackenzie Kilshaw Co. can elevate your business!

Let's make your brand unforgettable!

Check out Mackenzie Kilshaw Co: www.mackenziekilshaw.com

Follow Mackenzie Kilshaw Co on Instagram: https://www.instagram.com/mackenziekilshawco/

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success.

Let's make your business unforgettable!

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Step into the world of hairdressing mastery with Kristie Leslie, the entrepreneurial force behind Luxe Beauty Company, as she traverses the path from stylist to salon owner to a mentor for retail excellence. This episode stitches together the rich tapestry of Kristie's career, revealing the complexities of team management, the exhilaration of launching new ventures, and her dedication to setting industry standards. As she shares her narrative, we uncover the relentless drive necessary for triumph in the competitive realm of haircare, and the indispensability of fostering a community spirit.

Kristie Leslie and I take you behind the salon chair to discuss the transformative power of unparalleled customer service. We delve into the philosophy that each customer interaction, be it a haircut or a product recommendation, is an opportunity to imprint a memorable experience. Kristie's enthusiasm for exceptional service echoes throughout our chat, as we confront the common dread of sales and highlight the significance of a positive, service-driven approach, where the intent to benefit the customer overshadows aggressive sales tactics.

Ending on a note of introspection, Kristie opens up about the personal side of entrepreneurship, illustrating the profound growth that comes from the courage to reinvent oneself. Her words offer a roadmap for embracing change, staying humble, and finding joy in working within one's passion. This episode is not just a conversation; it's a wellspring of inspiration for anyone craving to infuse their business ventures with heart and authenticity while keeping their personal well-being in sight. Join us for an enriching journey through the peaks and valleys of the salon industry as Kristie Leslie imparts her wisdom on maintaining balance and chasing entrepreneurial dreams.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success.

Let's make your business unforgettable!

We are looking for Sponsors for our show!

We have a variety of sponsorship packages to suit every business and budget.

If you have a business that you would like to promote to thousands of people, send us an email at podcastwinning@gmail.com or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

When Katie Snow traded the frenetic pace of restaurant management for the tech world's promise of balance, she brought with her a unique perspective on customer service that's reshaping how we view support in business. Tune in as we chat with this Director of Customer Success and Support to unravel her journey, proving that the skills honed in the most demanding of service industries are not only transferable but invaluable. Katie's candid sharing of her career evolution offers a beacon of hope for those seeking renewal in their professional paths.

In a world where the right app can transform entire industries, she peels back the curtain to reveal the intricacies of customer experience beyond the screen. We explore the art of customer retention, dissect the methods of de-escalating issues with the written word versus the immediacy of face-to-face encounters, and celebrate the breathing room that tech jobs offer. The conversation turns to the craft of onboarding customers in tech, where Katie has mastered the dance, ensuring each client's success is as meticulously planned as a five-star dining experience.

This episode wouldn't be complete without a heartfelt discussion on nurturing trust within teams through the lens of constructive feedback. We discuss the trials in providing tough feedback, highlighting the delicate balance between preserving a team member's dignity and steering them toward growth. We muse over the creation of safe spaces that encourage straightforward, empathetic dialogue, reflecting on how such environments can be a crucible for not only professional but also personal transformation. Tune in for an episode that's as much about leading with grace as it is about embracing change.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success.

Let's make your business unforgettable!

We are looking for Sponsors for our show!

We have a variety of sponsorship packages to suit every business and budget.

If you have a business that you would like to promote to thousands of people, send us an email at podcastwinning@gmail.com or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite