The engagement scores came back strong. On paper, your team looks committed, satisfied, bought in. So why are your best people quietly checking out, doing the minimum, and updating their resumes on the side. Here is the blind spot. Engagement measures how people feel about their work in a moment. Experience is what it actually feels like to work for you every single day, and a high engagement number can sit right on top of a deeply broken experience without ever showing it. David Cohen, an organizational consultant and author, sits down with Lisa Urbanski to separate the two ideas most leaders treat as one, and to explain why confusing them is quietly draining your culture, your retention, and your bottom line. You will learn why strong engagement scores can mask a workforce that is barely holding on, how surveys get gamed and what the numbers are really telling you, the experience pyramid that actually drives loyalty and performance, why this problem belongs to leadership and not HR, how AI is quietly isolating the people on your team, and the five pillars of employee experience you can start applying today. The score is not the truth. The experience is. This episode shows you how to finally see the difference.
📍 Catch David live at SHRM 2026 — Pre-Conference Workshop, Orlando Tuesday, June 16 · 8:00 AM–12:00 PM EDT Register: https://registration.events.shrm.org/flow/shrm/shrm26/public-catalog/page/catalog/session/1768332959523001Vxhq
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🔗 CONNECT WITH DAVID COHEN
🌐 Website: https://sagltd.com/
💼 LinkedIn: https://www.linkedin.com/in/david-s-cohen-0b0191/
📚 Leadership Courage Series: Part 1 – Having the Courage to Live Your Values: https://www.linkedin.com/pulse/part-one-having-courage-live-your-values-worth-david-s-cohen-ncdqc/
Part 2 – Building the Courage to Live Your Values: https://www.linkedin.com/pulse/part-two-building-courage-live-your-values-david-s-cohen-lm7nc/
📩 Email: david@sagltd.com
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
続きを読む
一部表示
2026/11/1135 分