In this episode, Josie and Quinn dive deep into the world of Unreasonable Hospitality, inspired by Will Guidara’s bestselling book that redefined the art of service in the restaurant industry, and explore how those same principles can revolutionize the salon experience.

We’re asking: What does it really mean to go above and beyond for our clients behind the chair?

In This Episode, We Discuss:

• What Unreasonable Hospitality is and why it matters
• The difference between service and hospitality
• The fundamentals of exceptional hospitality and how to apply them in a salon setting
• Real-life examples from the book that sparked new ideas for how we treat our guests
• Easy, thoughtful touches that surprise and delight your clients

Takeaways for Stylists:

• Hospitality isn’t about luxury, it’s about connection, generosity, and presence.
• Personalized experiences build trust, loyalty, and word-of-mouth referrals.
• Sometimes, magic is just someone spending more time on something than anyone would responsibly expect.
• You have the opportunity, and responsibility, to make people feel seen and celebrated.

Mentioned in This Episode:

• Unreasonable Hospitality by Will Guidara
• The “95/5 Rule” for creating moments of surprise
• Quote by Raymond Teller: “Sometimes magic is just someone spending more time on something than anyone would responsibly expect.”

Whether you're a seasoned stylist or just starting out, this conversation will inspire you to think beyond the service itself and start crafting extraordinary, personalized experiences your clients will never forget.

Listen now and ask yourself: How can I bring more magic behind the chair?

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Follow us on Instagram:

The Pod: @rootedandrisingbeauty

Quinn: @quinn_does_hair

Josie: @lighten.with.josie

Do you have something you think is important to share with the beauty industry?

Send in your request to be on the show so we can start to brainstorm together!