Ever wondered why that technically brilliant hire turned out to be your biggest management headache? In our fascinating conversation Scott and Tammy reveal the critical blind spot in most hiring processes that leads organizations to repeatedly bring on problematic employees.

The shocking truth? Skills and experience account for just 10-12% of what determines someone's success in your organization. Yet most companies stubbornly focus their entire hiring process on these technical qualifications while neglecting the behavioral aspects that truly determine workplace fit. This fundamental disconnect explains why organizations routinely find themselves terminating employees not for skill deficiencies but for being "jerks at work."

Through a practical exercise exploring the HR Director role, Scott and Tammy demonstrate how organizations readily address skill gaps through development or termination, but frequently tolerate destructive behaviors that damage team dynamics and organizational culture. They also debunk a pervasive HR urban legend – that legally compliant interviews must use identical questions for every candidate – which prevents interviewers from truly understanding potential hires.

The solution? A more dynamic, human-centered approach to interviewing that explores not just what candidates can do, but who they are, what they value, and how they'll behave in your unique environment. When you align behaviors and values with technical qualifications, retention and performance dramatically improve. Ready to transform your hiring success rate from 12% to 80%? Listen now to discover exactly how to interview for the whole human, not just their resume.