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What happens when you stop guessing and start using data to lead your team?

In this episode of the Unfinished Business Podcast, Eric Mulvin sits down with Jackie Lord, CEO of Elevate Consulting Group and Executive Advisor at Culture Index, to uncover how leaders can use behavioral data to fix their hiring strategy, retain top talent, and scale with confidence—even in the age of AI.

Jackie brings years of executive experience from companies like Amazon, Boeing, and Make-A-Wish, now helping CEOs align their people with their mission. Together, they explore how to turn painful lessons and people problems into a competitive advantage using data.

Beyond tools like Culture Index, Jackie shares the real cost of misalignment, the mistakes leaders make when implementing new systems, and how to get ROI from your team before you make your next hire.

In this episode, Eric and Jackie discuss:

• (00:00) Introduction to Unfinished Business Podcast
• (03:35) Understanding Culture Index and Elevate Consulting
• (06:08) The Importance of Employee Happiness
• (11:09) Hiring Challenges for Small Businesses
• (14:24) The Role of Data in Leadership
• (17:45) AI and People Strategy in Business
• (26:10) The Role of AI in Decision Making
• (28:13) Understanding Personality Assessments
• (30:53) The Importance of Accurate Data
• (32:40) Challenges in Implementing Tools
• (35:51) The Impact of Proper Implementation
• (38:20) Quantifying the Cost of Misalignment
• (40:34) The Value of Continuous Support

Jackie Lord is the CEO of Elevate Consulting Group and a licensed Executive Advisor with Culture Index. She brings two decades of experience in corporate and startup settings, now helping CEOs build proactive talent strategies using behavioral analytics. Her mission? Aligning people with purpose to drive growth and happiness inside organizations.

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What if one moment could rewrite your entire creative path?
In this episode, Eric sits with author/illustrator Ricardo Yancey Jr. to uncover how a childhood promise, a single social media post, and a moment of grief led to a children’s book that now inspires families around the world.

Ric reveals:
• The unexpected spark that came during his grandmother’s funeral
• Why he NEVER planned to become an author or illustrator
• The Instagram moment with actress Erika Alexander that changed everything
• How his first copy ended up in the UK — before family even bought it
• The emotional reactions that convinced him his story mattered
• The journey from children’s book… to animated short film
• How a Disney/Nickelodeon/Marvel animator connected with his story instantly

This is a conversation about memory, purpose, creativity, and the surprising way your personal story can resonate far beyond your expectations.

If you’ve ever doubted that your ideas could matter… this episode will stay with you long after it ends.

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Welcome to the very first episode of Unfinished Business with Eric Mulvin, a podcast exploring how visionary leaders, entrepreneurs, and creative minds are reshaping their industries and making bold pivots in the age of AI.

In this launch episode, the mic flips as Eric is interviewed by Isaac Navias, co-owner of LocalFi and host of Full Time to Travel Time. Together, they dig into the why behind this podcast: What does “unfinished business” really mean for business owners, and why is now the time to talk about it?

Eric shares how his journey from a taxi company startup to building one of the fastest-growing BPOs in the Philippines, Pac Biz Outsourcing, has always been fueled by a desire to create impact through people and technology. They talk AI + HI (human intelligence), building people-first businesses in a tech-driven world, and how staying ahead requires constant reinvention.

If you're a business owner, team leader, or innovator navigating the rapid changes in your industry, this podcast is for you. You’ll hear real stories, real strategies, and the human side of growth from people still building, still dreaming, and still chasing what’s next.

Brought to you by Pac Biz Outsourcing: helping transportation, software, and eCommerce companies scale support and reduce costs with dedicated teams in the Philippines. Learn more at pac-biz.com.